Summary
Work History
Education
Skills
Timeline
Generic

Michelle Phan

Greenbelt

Summary

Experienced IT System Administrator with 5 years of expertise in implementing security measures, developing backup and recovery plans, and maintaining network infrastructure. Skilled in training and supporting users, improving user satisfaction scores by 25%. Analytical decision-maker with over 10 years of experience in the pharmaceutical and customer service industry. Dedicated to achieving success through multitasking, and with an outstanding, detail-oriented work ethic. Excellent communication and written skill set with a proven talent for meeting and exceeding all expectations.

Work History

Human Service Specialist IV

Montgomery County
  • Assess and evaluate Maryland State childcare program families for additional supplemental vouchers in Montgomery County
  • Evaluate WPA applications while providing administrative support for case managers such as but not limited to assisting in working the front desk, correspondence to clients and or to the general public
  • Reviewed work assignments and accurately input data into digital system
  • Flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays
  • Extensive experience in using CCATS, EICM, Avaya, Teams for WPA
  • Remote and onsite flexible availability: skilled in Microsoft tools, Teams, Avaya, EICM, WedEx, Zoom, Google meet, CCATS, and OnBase

Administrative Manager/Quality Assurance Reviewer

Maryland State Department of Education
  • Serves as quality assurance reviewer and check writer approver for the disbursement of up to ¼ billion dollars in American Relief Payments to Maryland Childcare Providers
  • Serves as Special Project Assistant to the Chief of the Childcare Scholarship Branch
  • Completes fiscal Service Level Agreement reviews for a 40 million Case Management and Provider Payment Processing Functions Task Order Contract
  • Organized and completed all assigned data entry requests and tasks within required timeframes while sustaining a high-level of quality
  • Maintained a 99% accuracy rate by assessing account documents for errors according to policies, procedures and regulations

Caregiver

  • Responsibilities of a primary caregiver included but not limited to the following:
  • Home medical care; assisted in physical and occupational therapy
  • All transportation services, medical and personal
  • Managed all finances with his estate through a durable Power of attorney
  • Administered all Social Security, SSDI, Medicaid, and Medicare benefits

Assistant Manager

NTB- National Tire & Battery
  • As the assistant manager my duties are included but not limited to the following:
  • Supervised over 12 employees that did automotive repair, tires, vehicle maintenance
  • Scheduling and sales training
  • Inventory logistics
  • Point person on resolving all customer disputes
  • Directly managed all sales associates
  • Under my leadership we had a 165% sales, 81% profit increase versus 3 previous fiscal years
  • Facilitated payroll for accounts receivable and accounts payable

In-Store Visual Merchandiser

Tilly’s
  • Responsible for the weekly floor set up of merchandise and the outward appearance of the store while maintaining the visual policy standards of the company
  • Maintained inventory logistics across multiple stores ensuring product inventory is accurately distributed in order to avoid potential product shortages
  • Facilitated company directed weekly price changes and applicable promotional periods
  • Served as subject matter expert with the overall responsibility for complete product line knowledge of store inventory, procedures, policies, and practices

Sales Associate

Express LLC
  • Exceptional customer service skills while providing a comfortable atmosphere with co-workers and established relationships with customers resulting in continued business
  • Trusted employee with the responsibility of handling the daily monetary transactions of the store
  • Maintained good order and discipline with store merchandise, ensuring all items are in compliance with store policies and procedures
  • Projects a strong work ethic and the ability to multitask during challenging situations such as holidays

Pharmacy Technician

Adventist Healthcare Shady Grove Medical Center & Giant Pharmacy
  • Achieved national certification through the Pharmacy Technician Certification Board
  • Responsible for the proper maintenance, organization and inventory of pharmacy supplies and medication stock ensuring the pharmacy’s ability and availability to provide medication to hospital patients
  • Assisted pharmacist in all aspects of dispensing medications, the filling of prescription medication orders, and the quality assurance process ensuring accurate dosage and cross medication analysis
  • Performed the mathematical calculations for intravenous admixtures prior to preparing the intravenous admixtures for patients
  • Utilized extensive knowledge of insurance practices to assist and ease patients through the complicated process of filing claims for medicine
  • Performed the supply, accounting, and control procedures for pharmacy ensuring the required quality standards and pharmacy practices were adhered to
  • Maintained the organization and inventory of pharmacy supplies and medication stock ensuring the pharmacy’s ability and availability to provide medication to customers

Education

Associate of Arts - Pre-Pharmacy

Howard Community College

Associate of Arts - Pre-Optometry

Howard Community College

Skills

  • CompTIA A
  • CompTIA Security
  • Cisco
  • AWS

Timeline

Human Service Specialist IV

Montgomery County

Administrative Manager/Quality Assurance Reviewer

Maryland State Department of Education

Caregiver

Assistant Manager

NTB- National Tire & Battery

In-Store Visual Merchandiser

Tilly’s

Sales Associate

Express LLC

Pharmacy Technician

Adventist Healthcare Shady Grove Medical Center & Giant Pharmacy

Associate of Arts - Pre-Pharmacy

Howard Community College

Associate of Arts - Pre-Optometry

Howard Community College

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Michelle Phan