Michelle Ramos
Bowie,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs—knowledge of handling reservations, check-ins, and customer inquiries effectively.
Professional hospitality worker with a keen eye for detail in front desk operations. Proven ability to handle guest inquiries and resolve issues efficiently. Reliable team player who thrives in dynamic environments, ensuring smooth daily operations and excellent customer service.
A warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver a positive guest experience. Experience as a Front Desk Agent in a busy and successful setting.
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources, and creating enjoyable visits. Knowledge-based teams with a focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success. Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster a productive and positive work environment while meeting changing demands. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Team Leader
Fresh Greens
Crofton, MD
12.2025 - Current
- Led team in daily operations, ensuring high-quality service and product standards.
- Developed training programs to enhance staff performance and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Collaborated with management to implement new procedures for improved customer satisfaction.
- Resolved customer complaints promptly, enhancing overall client experience and loyalty.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
- Implemented process improvements that reduced food waste and improved cost-effectiveness in kitchen operations.
- Ensured compliance with health codes through regular inspections and training sessions for all staff members.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Placed orders to restock items before supplies ran out.
Team Associate
Lane Bryant
Bowie, MD
04.2025 - 10.2025
- Handling customers to the best satisfaction.
- Key holder with responsibilities of opening and closing, with handling cash drops.
- Maintained the cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted the team in daily operations to enhance workflow efficiency.
- Implemented feedback mechanisms to improve team collaboration and performance.
- Collaborated with team members to refine sales processes and improve overall efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Front Desk Clerk
Quality Inn Hotel
Bainbridge, GA
12.2021 - 09.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
Server
Sonics Drive In
Bainbridge, GA
06.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new employees on menu knowledge, service standards, and operational procedures.
- Resolved customer complaints promptly to maintain positive dining experiences and repeat business.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Cook Shift Leader
Holiday Inn Suites
Bainbrigde, GA
06.2022 - 10.2022
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Trained new cooks on food safety standards and operational procedures.
- Coordinated inventory management to maintain adequate stock levels for daily operations.
- Developed menu items in collaboration with culinary team to enhance guest experience.
- Implemented quality control measures to ensure consistency in food presentation and taste.
- Coordinated meal preparation and service during peak hours, optimizing workflow efficiency.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
Production Worker
Edible Arrangements
Miami, FL
05.2020 - 08.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Restaurant Team Member
Subrageous
Cutler Bay, Florida
08.2019 - 03.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06-2020
Skills
- Time Management
- Customer Service
- Problem-solving skills
- Listening skills
- Payment processing
- Guest services
- Safety and security procedures
- Housekeeping
- Problem-solving
- Teamwork and collaboration
- Safety
- Staff education and training
- Flexible schedule
- Influencing skills
- SMART goals
- Sales expertise
- Customer service
- Computer skills
- Positive attitude
- Problem-solving abilities
Languages
English - Full Professional
Spanish - Limited Working
Timeline
Team Leader
Fresh Greens
12.2025 - Current
Team Associate
Lane Bryant
04.2025 - 10.2025
Cook Shift Leader
Holiday Inn Suites
06.2022 - 10.2022
Front Desk Clerk
Quality Inn Hotel
12.2021 - 09.2024
Server
Sonics Drive In
06.2021 - 12.2021
Production Worker
Edible Arrangements
05.2020 - 08.2020
Restaurant Team Member
Subrageous
08.2019 - 03.2020
High School Diploma -
Homestead Senior High School