Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Affiliations
Certification
2025 Presidential Lifetime Achievement Award Recipient
Timeline
Generic

Michelle R. Green

GLENN DALE

Summary

Experienced ministry professional equipped for leadership and spiritual guidance. Strong focus on fostering team collaboration and driving impactful results. Skilled in strategic planning, pastoral care, and community outreach. Adaptable to changing needs and reliable in delivering consistent outcomes.

Experienced with pastoral leadership, fostering spiritual growth and community engagement. Utilizes team collaboration and strategic planning to develop impactful church initiatives. Track record of effective communication and organizational management in dynamic faith communities.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Executive Pastor

Armor of Light Christian Worship Center
11.2020 - Current
  • Developed a comprehensive volunteer program to encourage member involvement in various ministries.
  • Restructured organizational hierarchy to create a more efficient team-based approach in addressing ministry needs.
  • Streamlined administrative processes for increased efficiency in staff management and resource allocation.
  • Established systems for tracking membership data, enabling targeted follow-up efforts to retain first-time visitors effectively.
  • Mentored emerging leaders within the church body by providing training resources and personal guidance.
  • Provided compassionate pastoral care for individuals experiencing personal crises or seeking spiritual guidance through counseling sessions and prayer support.
  • Fostered spiritual growth among church members through discipleship programs, small groups, and mentorship opportunities.
  • Improved congregation engagement by developing and implementing relevant sermon series and community outreach initiatives.
  • Implemented effective conflict resolution strategies to maintain a harmonious atmosphere within the congregation.

Specialty Appointments Call Center Representative

Kaiser Permanente
09.2017 - 10.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Medical Transcriptionist

Kaiser Permanente
09.2015 - 09.2017
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Accurately documented medical dictation to record patient care records.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
  • Improved turnaround time for report generation by efficiently managing transcription tasks.

Medical Transcriptionist (Lead)

Nitelines, USA
05.2006 - 03.2014
  • Transcription of radiology reports to include CT/MRI, PET/CT, special procedures, nuclear medicine, ultrasound and general diagnostic reports.
  • Responsible for coordinating daily staff coverage for transcription of radiology reports at the Washington, DC Veterans Affairs Medical Center.

Administrative Assistant (Supervisory)

Howard University Hospital
01.1993 - 06.2007
  • Coordinate and supervise administrative functions of the Office of the Chairman, Department of Radiology and Residency Program.
  • Interview and hire new employees, supervise secretarial/clerical staff.
  • Manage day-to-day operations of the office of the Chair, Department of Radiology.
  • Draft, review and type a variety of correspondence, reports, financial statements, minutes and documents of a confidential nature.
  • Responsible for assisting with departmental budgetary matters, quarterly and annual reports.
  • Coordinate and schedule appointments, meetings, conferences, site visits and travel for Chair, faculty and staff.
  • Maintain current credentialing files and documentation for licenses, certifications and continuing education for physicians and technologists.
  • Organize, coordinate and participate in research projects and assists in the preparation of data for publication in national medical journals and at national medical meetings.
  • Act as liaison between the Faculty Practice Plan, College of Medicine and physician staff concerning billing issues, credentialing and personnel paperwork.
  • Coordinate all personnel activities including vacancy announcements and personnel recommendations.
  • Maintains all department records including technical staff licenses and certifications, quality assurance and financial/budgetary records and minutes of departmental meetings.
  • Coordinates a variety of instructional activities including in-service training and staff development/educational seminars and demonstrations by vendors and healthcare organizations.
  • Prepare time and attendance reports for physicians and staff.
  • Implement training/orientation courses for new employees, post-graduate trainees and medical students.
  • Maintain electronic and paper filing systems for the department.
  • Maintain inventory of office and medical supplies for department.
  • Manage incoming and outgoing mail and maintain logs as appropriate.

Radiology Transcriptionist/Departmental Secretary

Howard University Hospital
01.1983 - 01.1993
  • Scheduled appointments for Manager of Special Imaging, as well as medical procedures for patients.
  • Answered telephones, greeted and registered patients for medical testing.
  • Transcription of radiology procedures to include diagnostic radiology, ultrasound, CT/MRI, special procedures and nuclear medicine reports.

Education

Bachelor of Arts - Business Administration

Logos Christian College
Jacksonville, FL
01.2004

Northern Virginia Community College
Annandale, VA
01.1981

Skills

  • Typing Speed 80 words per minute

  • Transcription speed – 90 words per minute

  • Excellent communication

  • Customer service

  • Strong interpersonal skills

  • Vision casting

  • Community service

  • Organizational leadership

  • Pastoral care

  • Teaching

  • Spiritual guidance

  • Crisis intervention

Accomplishments

  • Designed and implemented 5-year vision plan to drive growth of community services.
  • Cut organizational expenses $25,000 by strengthening operational controls and providing additional opportunities for volunteers.

Hobbies and Interests

  • Gospel/Christian music
  • Traveling
  • Shopping
  • Walking
  • Reading

Affiliations

  • God's Global Women International

Certification

  • Mental Health First Aide Instructor, National Council for Mental Wellbeing - 2014 - Present
  • Certified Life Coach, International Center for Life Coach Training, 2020-present


2025 Presidential Lifetime Achievement Award Recipient

In recognition of over 4000 hours of service to the community and the nation, I was awarded the Presidential Lifetime Achievement Award in April 2025 for sharing many hours volunteering and delivering solutions to the challenges faced by many. 

Timeline

Executive Pastor

Armor of Light Christian Worship Center
11.2020 - Current

Specialty Appointments Call Center Representative

Kaiser Permanente
09.2017 - 10.2020

Medical Transcriptionist

Kaiser Permanente
09.2015 - 09.2017

Medical Transcriptionist (Lead)

Nitelines, USA
05.2006 - 03.2014

Administrative Assistant (Supervisory)

Howard University Hospital
01.1993 - 06.2007

Radiology Transcriptionist/Departmental Secretary

Howard University Hospital
01.1983 - 01.1993

Northern Virginia Community College

Bachelor of Arts - Business Administration

Logos Christian College

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Michelle R. Green