Michelle Sewell
Princeton
Summary
Dynamic operations supervisor with a proven track record in team management, enhancing employee engagement, and streamlining processes. Committed to fostering a positive work environment and driving operational excellence.
Overview
17
17
years of professional experience
Work History
MedStar Transfer Center Supervisor
MedStar Health
Lanham, MD
07.2024 - Current
- Supervised daily operations, ensuring compliance with health regulations and standards.
- Coordinated staff schedules to optimize patient flow and service delivery.
- Implemented training programs for new employees, enhancing team performance and efficiency.
- Collaborated with medical staff to streamline processes and enhance communication within the center.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Enhanced operational efficiency by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Office Assistant /Lead Medical Assistant
Calvert Health Medical Center
Prince Frederick, MD
07.2018 - 07.2024
- Coordinated daily office operations to enhance workflow efficiency and support departmental goals.
- Managed scheduling of appointments and meetings, ensuring optimal use of staff time and resources.
- Implemented document management systems to streamline filing processes and improve retrieval times.
- Trained new staff on office procedures, promoting a cohesive team environment and operational consistency.
- Assisted in maintaining inventory levels of office supplies, minimizing disruptions in daily operations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Supervised daily operations of medical assistants, ensuring compliance with protocols and patient care standards.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Front Office Manager
Nalin Mathur, MD
Waldorf, MD
02.2009 - 06.2024
- Supervised front office operations, ensuring efficient patient flow and optimal service delivery.
- Developed staff training programs to enhance customer service skills and improve team performance.
- Implemented scheduling systems that reduced appointment conflicts and maximized physician availability.
- Coordinated communication between medical staff and patients to streamline information exchange.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Created, prepared, and delivered reports to various departments.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Improved team morale and efficiency with regular training sessions and performance feedback.
Education
High School Diploma -
Calvert High School
Prince FrederickSkills
- Workplace safety
- Team management
- Recruitment and hiring
- Creative solutions
- Payroll administration
- Employee engagement
- Customer service
- Goal oriented
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
- Team building
- Operations management
- Policy and procedure development
- Payroll processing
- Staff management
- Inventory control
- Workflow management
- Priority management
- Schedule development
- Staff education
- Industrial hygiene
- Teamwork and collaboration
- Multitasking and organization
- Excellent communication
- Organizational skills
- Phone and email etiquette
- Microsoft office
- Employee supervision
- Data entry
- Professionalism
Timeline
MedStar Transfer Center Supervisor
MedStar Health
07.2024 - Current
Office Assistant /Lead Medical Assistant
Calvert Health Medical Center
07.2018 - 07.2024
Front Office Manager
Nalin Mathur, MD
02.2009 - 06.2024
High School Diploma -
Calvert High School