Michelle Stevenson
Lexington Park
Summary
Dynamic and detail-oriented professional with extensive experience at the United States Post Office, excelling in customer service and problem-solving. Proven ability to enhance team collaboration and reduce customer complaints through effective communication and time management. Proficient in Microsoft Office, ensuring efficient office administration and operations.
Overview
16
16
years of professional experience
Work History
Postal Clerk/ OIC
United States Post Office
12.2014 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Monitored inventory of postage stamps and made orders to replenish.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
- Maintained strict compliance with all relevant regulations, minimizing risk of penalties or sanctions for noncompliance.
- Fostered a positive work environment that encouraged collaboration, teamwork, and open communication among staff members.
- Reduced customer complaints by addressing service issues promptly and providing timely solutions.
Stylist
Sports Clips
01.2009 - 12.2021
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Participated in team meetings and staff training sessions.
Education
Certificate - Cosmotology
Blades School of Hair Design
05-2005
GED -
Great Mills High School
Great Mills, MD10-2003
Skills
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Time management
- Customer service
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- File organization
Timeline
Postal Clerk/ OIC
United States Post Office
12.2014 - Current
Stylist
Sports Clips
01.2009 - 12.2021
Certificate - Cosmotology
Blades School of Hair Design
GED -
Great Mills High School
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