Michelle Tempera
Churchville
Summary
Dedicated Certified Nursing Assistant with proven skills and Committed to delivering exceptional care and supporting healthcare teams in achieving optimal patient outcomes.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Patient First Urgent Care Center
Bel Air, MD
12.2008 - 08.2014
- Administered patient care by performing vital sign assessments and documenting medical histories.
- Coordinated with healthcare providers to ensure seamless patient flow and timely treatment.
- Assisted in minor procedures, maintaining a sterile environment and ensuring patient comfort.
- Preform and trained Phlebotomy and intravenous.
- Health and DOT physicals
- EKG, Splints and Irrigations.
- Educated patients on treatment plans, medication usage, and preventive care measures.
- Set up and sterilize instruments.
- Trained new staff on operational protocols and best practices for patient interaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Receptionist
Johns Hopkins Hospital Gift Shop
Baltimore, MD
04.2005 - 10.2008
- Handled Large volume of calls.
- Managed customer inquiries and provided information about products and services.
- Maintained organized inventory of merchandise and ensured proper display standards.
- Assisted with scheduling and coordinating special events within the gift shop.
Receptionist
Advance Realty , LLC
Perry Hall, MD
01.2003 - 09.2004
- Managed customer inquiries and provided information about products and services.
- Processed transactions efficiently using point-of-sale systems.
- Trained new staff on customer service protocols and operational procedures.
- Implemented improvements in workflow to enhance customer experience and satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Certified Nursing Assistant - Nursing
Harford Community College
Bel Air, MD12-2008
Skills
- Triaging Patients efficiently and in a timely manner
- Multitasking
- Phlebotomy and Intravenous
- Health/DOT physicals
- EMR / EHR
- CPR/AED
- Ear and eye Irrigations
- Specimens collection and processing
- Patient assessments
- Patient flow management
- Sterilization techniques
- Equipment sterilization
- OB/GYN procedures
- Trained new employees
Timeline
Medical Assistant
Patient First Urgent Care Center
12.2008 - 08.2014
Receptionist
Johns Hopkins Hospital Gift Shop
04.2005 - 10.2008
Receptionist
Advance Realty , LLC
01.2003 - 09.2004
Certified Nursing Assistant - Nursing
Harford Community College