Michelle Wild
Owings Mills,MD
Summary
Dynamic administrative professional with a proven track record at eSupplemental, excelling in detail-oriented data management and effective verbal communication. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Hardworking team player with expertise in completing multiple and concurrent clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
ESupplemental
02.2012 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Collaborated on special projects as assigned by leadership,
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries with an average of 58 incoming/outgoing calls and emails per day.
- Improved communication speed by introducing automated templates for routine correspondence.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Assistant to the Event Coordinator
Sagesse Consulting
09.2010 - 07.2016
- Enhanced event experiences by effectively managing logistics and coordinating with vendors.
- Participated in setup and teardown procedures at event sites, guaranteeing a smooth transition between different stages of each function.
- Handled guest inquiries and resolved issues promptly, maintaining high levels of satisfaction among attendees.
- Tracked RSVPs leading up to an event using designated software systems while maintaining accurate contact information.
- Organized registration processes for attendees, providing a seamless check-in experience at events.
- Coordinated catering services by liaising with food providers.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
Medical Transcriptionist
Gloria Davidoff
- Accurately documented medical dictation to record patient care records.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Applied medical terminology related to provider-specific treatments and techniques.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Recorded information using word processing, dictation and transcription software and equipment.
Administrative Assistant
Becker Benefit Group
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Insurance Claims Adjuster
Frontier Adjusters
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
- Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
Education
Bachelor of Science - Psychology And Social Work
University of Maryland Baltimore County
Baltimore, MD12-1993
Skills
- Detail-oriented data management
- Administrative support
- Proficient in computer applications
- Skilled in document creation tools
- Skilled in spreadsheet management
- Customer engagement strategies
- Proficient in resolving complex issues
- Documentation management
- Dedicated team player
- Effective verbal communication
- Data organization and archiving
- Meticulous attention to detail
Timeline
Administrative Assistant
ESupplemental
02.2012 - Current
Assistant to the Event Coordinator
Sagesse Consulting
09.2010 - 07.2016
Medical Transcriptionist
Gloria Davidoff
Administrative Assistant
Becker Benefit Group
Insurance Claims Adjuster
Frontier Adjusters
Bachelor of Science - Psychology And Social Work
University of Maryland Baltimore County
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