Miguel A. Murillo
Sandy Spring
Summary
Dedicated security operations professional with expertise in monitoring security systems and responding promptly to alarms and incidents. Proven ability to maintain effective communication during emergencies and streamline operational procedures, enhancing organizational safety and efficiency.
Overview
14
14
years of professional experience
Work History
Console Operator/Alternative Supervisor
Olgoonik Solutions
Silver Spring
02.2020 - Current
- Operate and monitor security systems equipment to provide prompt and effective responses to alarms, system failures, and unusual activities in both routine and emergency situations.
- Maintain a shift log on each shift to document activities to include but not limited to post changes, responses to alarms, dispatching of security guards, and activation of police or EMS response to incidents.
- Operate radio and telephone communications equipment to provide prompt and effective responses to calls for service and inquiries in both routine and emergency situations.
- Monitored perimeter and designated CCTV for suspicious activity, directing police and security personnel to investigate potential threats.
- Continuously monitor designated CCTV cameras and video recording equipment and provide written reports of any incident that occurs.
- Receive telephone calls for service and walk-in inquiries, take appropriate actions according to established procedures, and refer callers to other offices or to the proper authority.
- Informed appropriate authorities in FDA departments about urgent situations after regular business hours.
- Notified FDA Physical Security Branch to update emergency call list, ensuring accurate and timely responses during incidents.
- Conducted meetings with FDA representatives to discuss security investigations.
- Prepared security procedures violation reports, documenting incidents and contributing to improved compliance and accountability.
- Performed daily operations of the Command Center to support the team’s objectives and enforced FDA company policies and procedures in collaboration with the Program Manager.
Technician/Auditor
Wisetek USA
Hyattsville
04.2018 - 02.2020
- Repaired and audited computers (Desktop, Tower, Printer, Small Form Factor, Server, Laptop, etc.)
- Installed, modified, and repaired computer hardware and software
- Audited equipment specifications (speed, RAM, hard drive) to ensure compliance with performance standards.
- Executed secure data destruction procedures to protect sensitive information.
- Facilitated user troubleshooting processes for hardware and software issues, enhancing resolution efficiency.
- Delivered troubleshooting support via phone, email, and in-person to assist diverse customer needs.
- Walked customer through problem-solving process via email/over the phone
- Installed computer peripherals for customers/front office
- Managed multiple networking protocols, installed routers and configured IP addresses.
- Created Inventory Reports on Microsoft Excel
- Ticketed orders via Quick Books
- Provided accurate information on IT products or services
Help Desk Technician
Leidos
Baltimore
09.2017 - 04.2018
- Resolved technical problems for customers through effective communication
- Delivered over-the-phone and email troubleshooting for diverse customer issues
- Guided customers through problem-solving process via email and phone to resolve technical issues
- Installed, modified, and repaired computer software to enhance user functionality
- Install computer peripherals for customers
- Provide accurate information on IT products or services
- Ticket orders via Remedy
Technician/Auditor
Capitol Asset Recovery/PC RETRO
Lanham
11.2015 - 04.2017
- Repaired and audited computers (Desktop, Tower, Printer, Small Form Factor, Server, Laptop, etc.)
- Audited equipment specifications (speed, RAM, hard drive, etc.) to ensure compliance and performance standards.
- Executed secure data destruction procedures for sensitive information.
- Conducted troubleshooting to identify and resolve technical issues.
- Delivered troubleshooting support via phone, email, and in-person to resolve customer issues effectively.
- Walked customer through problem-solving process via email/over the phone
- Installed, modified, and repaired computer hardware and software
- Managed multiple networking protocols, installed routers and configured IP addresses.
- Developed inventory reports in Microsoft Excel to enhance tracking and management of IT assets.
- Installed computer peripherals for customers/front office
- Provided accurate information on IT products or services
- Ticketed orders via Quick Books
Package Handler
UPS Warehouse
Laurel
08.2015 - 11.2015
- Loaded packages on conveyor belts and on delivery trucks
- Supported unloading trucks, ensuring timely deliveries and efficient operations
- Inspected packages for damage to prevent processing of compromised items
- Packed and sealed products and materials
- Moved and stored materials and products to maintain organized workflow
- Stacked materials in accordance with instructions
- Managed cycle counting and inventory control procedures
Painter
R&E Custom Painting, Inc
Laurel
05.2012 - 08.2014
- Prepared surfaces for painting, enhancing quality of final finish.
- Applied paint using brushes, rollers, and spray equipment efficiently.
- Painting and caulking
- Executed wallpaper removal to ensure smooth surface for fresh décor application.
- Collected and disposed of debris from work site, maintaining cleanliness and safety standards.
Education
Certificate in Computer Support Technician -
Brightwood College
11-2015
Highschool Diploma -
Spring Vale Academy
05-2012
Skills
- Surveillance Systems
- CCTV camera monitoring
- Burglar alarm monitoring
- Alarm System Management
- Incident Management
- Crisis Management
- Emergency Response
- Operational Oversight
- Network Security
- Windows Server
- System monitoring
- System Optimization
- Technical Support
- Log Management
- Data Analysis
- Hardware Monitoring
- Software Troubleshooting
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Ready-Op
- Data processing
- System monitoring
Volunteer Experience
- Iglesia De Dios 7mo Día, Lanham, MD, 01/01/99, Present, Serve as the lead drummer for church services and events
- Spring Vale Academy, Owosso, MI, 08/01/10, 05/01/12, Served as the lead drummer for school church activities and school Sabbath services
Professional References
Available upon request
Educational References
- Wilhemina Rias-Martin, Professor, Tesst College of Technology, 301-586-4041
- Ellis Barns, Professor, Tesst College of Technology, 202-421-0750
Languages
Spanish
Professional
Timeline
Console Operator/Alternative Supervisor
Olgoonik Solutions
02.2020 - Current
Technician/Auditor
Wisetek USA
04.2018 - 02.2020
Help Desk Technician
Leidos
09.2017 - 04.2018
Technician/Auditor
Capitol Asset Recovery/PC RETRO
11.2015 - 04.2017
Package Handler
UPS Warehouse
08.2015 - 11.2015
Painter
R&E Custom Painting, Inc
05.2012 - 08.2014
Certificate in Computer Support Technician -
Brightwood College
Highschool Diploma -
Spring Vale Academy