Miguel Mata
Gaithersburg,MD
Overview
4
4
years of professional experience
Work History
Apple Specialist
Apple
07.2024 - Current
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
- Provided basic troubleshooting or guidance on using Apple products, resulting in increased brand loyalty and repeat business.
- Remained up-to-date knowledge of product and service changes.
- Assisted with setting up devices, transferring data, and optimizing device use.
- Maintained clean, organized displays to showcase Apple products effectively and attractively to customers.
- Maintained a Team Member Score (TMS) of 100 from 50+ consecutive customer responses, up-to-date.
Team Lead of Footwear Department
Dick’s Sporting Goods
06.2022 - 10.2024
- Provided clear communication with teammates by directing on-floor work tasks, leading & communicating the company's core objectives, and providing on-floor training to teammates.
- Assisted the Store Management team with general supervision of the footwear department, as well as other areas of the store as needed.
- Shared my passion for footwear, sports, and an active lifestyle by engaging in genuine interactions with athletes.
- Delegated employees to specific duties.
- Ensured cleanliness and organization of Footwear’s stockrooms.
Customer Service Specialist (CSS, Cashier Supervisor)
Dick’s Sporting Goods
09.2021 - 06.2022
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
- Opened and closed cash registers, performing tasks such as counting money after closing.
- Instructed staff on how to handle complicated sales.
- Promoted programs such as Scorecard (loyalty program), private-label credit cards, seasonal promotions, and other ‘need to know’ happenings in our store.
Footwear Associate
Dick’s Sporting Goods
07.2020 - 09.2021
- Placed special orders or called other stores to find desired items.
- Labeled, arranged, and displayed shoes to promote sales.
- Used proper sizing and fit guidelines to provide the best experience for customers.
Education
Associate of Arts - Communication Studies, Communications
Montgomery College, Rockville Campus
Rockville, MD05.2023
Skills
- Exceptional organizational skills
- Problem-solving aptitude
- Sales expertise
- Excellent communication
- Calm and professional under pressure
- Teamwork and collaboration
- Multitasking
- Time management
Hobbies and Interests
- Fashion (clothes, shoes, and accessories)
- Technology
- Health & fitness
- Books
- Survivor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Apple Specialist
Apple
07.2024 - Current
Team Lead of Footwear Department
Dick’s Sporting Goods
06.2022 - 10.2024
Customer Service Specialist (CSS, Cashier Supervisor)
Dick’s Sporting Goods
09.2021 - 06.2022
Footwear Associate
Dick’s Sporting Goods
07.2020 - 09.2021
Associate of Arts - Communication Studies, Communications
Montgomery College, Rockville Campus
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