Diana Lazari
Chisinau
Summary
Knowledgeable and dedicated customer service professional with extensive experience in trucking industry. Motivated to maintain customer satisfaction and contribute to company success. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fortus Group
05.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Waitress
Metropolis
06.2021 - 09.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
Babysitter
Zanetti's Family
05.2018 - 09.2018
- Planned fun outings and educational activities to keep children entertained.
- Played games, worked on puzzles, and read books to young children.
Education
License - The Faculty of Tourism And Hotel Studies
ULIM
Chisinau06.2026
High School Diploma -
Dimitrie Cantemir
Cantemir06.2021
School of Art - Acting
School of Arts "Valeriu Hanganu"
Cantemir05.2016
Skills
- Scheduling pick up \ delivery appointments via email, phone or different sites
- Entering new clients, carriers, loads, facilities, updating insurances
- Managing the accounts payable ( receiving invoices, banking information, NOA, updating the carriers with payment statuses)
- Receiving, well checking ( if needed editing the PODs in Paint) and adding the them to the system
- Updating loads, always in touch with the carriers to keep all the customers well updated
Additional Information
I can characterize myself as a hardworking, patient, detail oriented person, joyful and friendly.
I can easily process new information and apply it in practice.
For me it's easy to approach any kind of people.
Languages
Romanian
Native language
English
Upper intermediate
B2
Russian
Advanced
C1
Italian
Proficient
C2
French
Elementary
A2
Timeline
Customer Service Representative
Fortus Group
05.2022 - 10.2023
Waitress
Metropolis
06.2021 - 09.2021
Babysitter
Zanetti's Family
05.2018 - 09.2018
License - The Faculty of Tourism And Hotel Studies
ULIM
High School Diploma -
Dimitrie Cantemir
School of Art - Acting
School of Arts "Valeriu Hanganu"
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