Mikayla Schade
Edgewater
Summary
Accomplished Assistant Manager with extensive experience in driving sales and enhancing operational efficiency across diverse retail environments. Expertise in personnel management, accounting, and inventory control, complemented by a deep understanding of company products and services to deliver exceptional customer service. Recognized for creating visually appealing merchandise displays that significantly boost revenue and attract customers. Strong writing and oral communication skills enhance the ability to engage effectively with team members and clients.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Quality Huts
12.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Chef
Dawn View
07.2019 - 12.2019
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Interacted with the staff regarding special orders for customers with food allergies and gluten intolerance.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Precooked garnishes for later use to top off fresh dishes.
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
- Made recommendations to the Manager regarding future food and equipment purchases to maintain product effectiveness.
- Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
- Planned and directed high-volume food preparation in fast-paced environment.
- Set up and broke down kitchen for service.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Assisted with menu development and planning.
Cashier
Royal Farms
03.2017 - 07.2017
- Operated the cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Verified customer identification for alcohol or tobacco purchases.
- Inspected items for damage and obtained replacements for customers.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Met high productivity standards in processing payments for customers.
- Learned roles of other departments to provide coverage and keep the store operational.
- Received payments for products and issued receipts.
Education
Broadcast Technology Intern - Broadcast Technology
Hampshire High School
Romney, WV05.2019
Diploma - undefined
Hampshire High School
Hampshire County, West Virginia05.2019
Skills
- POS system management
- Inventory replenishment
- Conflict resolution skills
- Team member development
- Regulatory compliance expertise
- Identity verification
- Client support
- Credit transaction management
- Product returns management
- Food preparation
- Culinary recipe execution
- Shift preparation
- Interpersonal communication
- Client support
- Efficient time management
- Adaptable to change
- Employee training
- Effective communication
- Effective conflict resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved High Product sales through effectively helping with Recruiting and advertising.
- Resolved product issue through consumer testing.
Timeline
Assistant Store Manager
Quality Huts
12.2021 - Current
Chef
Dawn View
07.2019 - 12.2019
Cashier
Royal Farms
03.2017 - 07.2017
Diploma - undefined
Hampshire High School
Broadcast Technology Intern - Broadcast Technology
Hampshire High School