Mike Goldstein
Cinepolis Luxury Cinemas
FREDERICK
7
years of professional experience
Dynamic professional leader with extensive experience in operations and customer service management. Skilled in labor cost controls and problem resolution, leading teams to achieve service excellence and optimize operational efficiency. Looking to leverage expertise to drive profitability and enhance guest satisfaction.
Work History
General Manager
6 Months- Managed daily operations to ensure seamless guest experiences and service excellence.
- Implemented cost-control measures to enhance profitability without compromising quality.
- Streamlined staff scheduling to optimize resource allocation during peak hours.
- Supervised team performance, providing training and support for professional development.
- Active in recruiting for all positions in the venue.
- Developed weekly movie schedule to optimize peak business opportunities.
- Harbored positive relationships with local philanthropic organizations.
- Monitored and analyzed financial performance to consistently meet P&L objectives on a weekly and monthly basis.
Assistant General Manager
3 Months- Spearheaded recruitment initiatives for front of house staff to enhance service quality.
- Conducted routine inspections and repairs on projectors to support seamless audiovisual operations.
- Assisted in routine maintenance tasks for buildings and facilities. Supported teams in addressing maintenance requests promptly. Participated in upkeep activities to ensure operational efficiency.
- Conducted monthly audits to ensure marketing assets met quality standards.
Service Manager
3 Months- Facilitated execution of strategic initiatives alongside general manager.
- Ensured compliance with ADA guidelines to promote accessibility standards.
- Managed runner team operations, focusing on training delivery and performance oversight.
Master Club Fitter
5 Months- Conducted face-to-face consultations with golfers to tailor strategies for achieving their goals.
- Conducted hands-on customer fittings, informed by TrackMan data to ensure optimal equipment selection.
- Implemented quality control measures to ensure order precision and maintain high levels of customer satisfaction.
Area Operations Manager
4 Years 7 Months- Transitioned from Delivery Driver to Delivery Manager, then to General Manager in Maryland, culminating in Area Operations Manager position overseeing operational efficiency across seven locations in Washington D.C., Maryland, and Pennsylvania.
- Partnered with the accounting department to interpret financial performance and formulate comprehensive quarterly budget plans.
- Oversaw recruitment and training processes to ensure effective management across all seven operational sites.
- Monitored and enforced compliance standards to uphold regulatory requirements from three jurisdictions.
- Engaged with MCA to facilitate ongoing compliance with local legal requirements and industry standards.
- Implemented innovative marketing campaigns in Maryland and Pennsylvania, establishing a lasting presence in the market.
Golf Shop Manager
3 Years- Arranged and optimized inventory display to support golfer engagement.
- Managed opening and closing operations of proshop to ensure seamless customer service.
- Monitored and verified money deposits to maintain compliance with financial protocols.
Education
High School Diploma
- Golf Management And Instruction
Skills
Operations management
P&L management
Inventory control
Labor cost controls
Vendor relationships
Facility management
Employee scheduling
Leadership and team building
Problem resolution
Customer Service
Administrative skills
Proficient in Microsoft Office and relevant APPs
Timeline
General Manager
Cinepolis Luxury Cinemas
02.2026 - CurrentRead More
Assistant General Manager
Cinepolis Luxury Cinemas
10.2025 - 01.2026Read More
Service Manager
Cinepolis Luxury Cinemas
06.2025 - 09.2025Read More
Master Club Fitter
Club Champion
01.2025 - 06.2025Read More
Area Operations Manager
GLeaf & Columbia Care
04.2020 - 11.2024Read More
Golf Shop Manager
Little Bennett Golf MCRA
01.2020 - 01.2023Read More
Damascus High
High School Diploma
Read More
Golf Academy of America
from Golf Management And Instruction
Read More