Mike Zawartka
Emser Tile
Pasadena
26
years of professional experience
Upbeat and flexible manager with 20 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced company. Customer service and sales expert who identifies customer needs and delivers solutions to problems.
Work History
Customer Support Specialist
6 Years 8 Months- Analyzed customer feedback to identify trends and implement improvements in service offerings.
- Developed training materials to enhance team knowledge and improve overall service quality.
- Led initiatives to increase operational efficiency within the support department, reducing response times.
- Developed and implemented mentorship programs for junior staff, reinforcing a commitment to continuous improvement and professional advancement within the team.
Customer Support Specialist
3 Years 7 Months- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Collaborated with team members to streamline support processes and enhance customer satisfaction.
- Trained new staff on customer service protocols, ensuring consistent service delivery standards.
- Managed complex customer issues, providing timely solutions and maintaining positive relationships.
Department Manager
3 Years- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and effective sales techniques.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Developed strategic plans to optimize store layout and merchandising for increased sales.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Oversaw compliance with safety protocols, ensuring a secure shopping environment for customers and employees.
Assistant store manager
5 Years 10 Months- Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. Worked closely with the district manager to formulate and build the store brand.
Assistant store manager
2 Years 7 Months- Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.
Sales Specialist Millwork
3 Years 7 Months- Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.
Owner and Operator
5 Years 1 Month- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.
Education
General Studies
Skills
Inventory control procedures
Employee scheduling
Cash handling accuracy
Loss prevention
Store planning and design
Flexible schedule
Recruiting and interviewing
Store operations
Retail inventory management
Problem-solving
Timeline
Customer Support Specialist
Baltimore Orioles
03.2022 - 10.2025Read More
Customer Support Specialist
Emser Tile
11.2019 - CurrentRead More
Department Manager
Home Depot
11.2016 - 11.2019Read More
Assistant store manager
Lowe's Home Improvement
01.2011 - 11.2016Read More
Assistant store manager
Lowe's Home Improvement
06.2008 - 01.2011Read More
Sales Specialist Millwork
Lowe's Home Improvement
11.2004 - 06.2008Read More
Owner and Operator
B&M Carpentry
02.2000 - 03.2005Read More
Anne Arundel Community College
General Studies
Read More