Miker McCord Jr
Bowie
Summary
Dedicated United States Army Reserve Solider and a Computer and Information Systems Manager with more than 5 + years of experience in the technology field. A decorated career safely planning and executing hundreds of successful military tasks. Bringing forth a strong academic background in Computer science, Cybersecurity, and Information technology. A strong leader with excellent communication skills and a commitment to teamwork.
Overview
4
4
years of professional experience
Work History
Computer and Information Systems Manager
Trusted Technologies, LLC
11.2023 - Current
- Supports SIPR/NIPR VTC conference Rooms
- Provide effective external communications with customers and internal communications with Senior Managers to establish processes and service level objectives that assure system issues are resolved and users' concerns addressed consistent with defined service level expectations
- Consults with IT managers and other departments, staff, and customers supporting over 130 users on-site and remote
- Delivers troubleshooting solutions to users and departments experiencing difficulties with software, hardware, and network connectivity
- Performs diagnostic tests and documents and analyzes system security, processes, and metrics
- Conducts technical planning and coordination over strategic IT networks, systems, and services.
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Streamlined communication between government departments by implementing efficient coordination strategies.
Information Technology Specialist (US Army MOS 25B)
United States Army Reserve
01.2023 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes in DOD environment
- Attended regular client meetings to report project progress and address questions with critical thinking
- Set up network profiles, security permissions and file sharing systems
- Strong attention to detail and accuracy with high standards for quality; ability to keep accurate and detailed records
- Monitored systems in operation and quickly troubleshot errors.
- Trained end-users on new software applications, increasing productivity across departments.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Intern
RLDean & Associates
01.2020 - 12.2023
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates
- Collaborated directly with senior management on company projects
- Provided Strong communication during presentations which gave colleagues understanding regarding project goals and objectives.
- Collected, arranged, and input information into database system
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided updates to leadership and the Program Manager on any issues that could significantly impact the business.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Attending - Cybersecurity and Information Assurance B.S
Western Governors University
United States Army Cyber Center Of Exellence -
United States Army Signal School
Fort Gordon, GA09.2023
High School Diploma -
Charles Herbert Flowers Highschool
05.2021
Skills
- Help Desk Troubleshooting and Problem Solving
- Information Technology
- Project Management
- Network Administration
Clearance
Current DOD SECRET Clearance
Courses Completed
- Client Operating Systems
- Computer Hardware
- Exchange Server
- Help Desk Troubleshooting and Problem Solving
- Information Technology Essentials
- Network Fundamentals
- Network Security
- Routing Fundamentals
- Switching Fundamentals
- Wide Area Networks
- Windows Server
Timeline
Computer and Information Systems Manager
Trusted Technologies, LLC
11.2023 - Current
Information Technology Specialist (US Army MOS 25B)
United States Army Reserve
01.2023 - Current
Intern
RLDean & Associates
01.2020 - 12.2023
Attending - Cybersecurity and Information Assurance B.S
Western Governors University
United States Army Cyber Center Of Exellence -
United States Army Signal School
High School Diploma -
Charles Herbert Flowers Highschool
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