Milagros Alvarez
Baltimore
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Hospitality Assistant
Hampton Inn & Suites By Hilton
Baltimore
07.2024 - 04.2025
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Collaborated with team members to ensure smooth operations during peak hours.
- Restocked supplies of condiments, beverages and other items as needed,
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Greeted customers and provided them with menus.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
Warehouse Stocker
Amazon.Inc
Baltimore
06.2022 - 09.2022
- Assisted with physical inventories ensuring accuracy of stock counts.
- Organized items on shelves in an orderly fashion for easy product identification.
- Performed quality checks on all incoming products to ensure they met company standards.
- Restocked shelves with inventory as needed to maintain proper product levels.
- Identified damaged goods upon receipt and reported them immediately for replacement or return credit.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Grocery Stocker
Amazon.Inc
Baltimore
06.2021 - 08.2021
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Restocked shelves after each customer purchase for optimal display presentation.
- Ordered additional stock when needed from vendors or suppliers to maintain appropriate inventory levels.
- Stocked shelves with products based on customer demand and sales trends.
- Reported any damaged goods or out-of-date items immediately to management personnel.
- Inspected product quality and quantity before restocking shelves with new items.
- Checked expiration dates on perishable items to guarantee freshness.
- Faced products on shelves and displays to meet company policies.
- Organized backroom storage areas in order to maximize space utilization.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
Education
GED
CCBC Dundalk
09.2025 - 09.2025
Skills
- Stock organization
Safety Procedures - Effective Communication
- Attention to Detail
- Teamwork and Cooperation
- Stockroom Maintenance
- Problem-solving abilities
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
Innovative home baker with experience creating artisanal, Peruvian desserts and managing small-scale production for local markets and custom orders
Timeline
GED
CCBC Dundalk
09.2025 - 09.2025
Hospitality Assistant
Hampton Inn & Suites By Hilton
07.2024 - 04.2025
Warehouse Stocker
Amazon.Inc
06.2022 - 09.2022
Grocery Stocker
Amazon.Inc
06.2021 - 08.2021