Milagros Garcia
Rockville
Summary
Proficient bilingual customer service clerk with a strong background in cash handling, refunds processing, and team collaboration. Known for resolving customer issues and training new employees. Committed to providing excellent customer service.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Service Clerk
Harris Teeter
Potomac
07.2023 - Current
- Greet customers
- Resolved customer complaints by providing effective solutions and maintaining satisfaction.
- Assisted customers in locating products, ensuring seamless shopping experiences.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Maintained a clean work environment by adhering to company safety procedures.
- Facilitated returns and exchanges, ensuring adherence to store policies and procedures.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Reconciled accounts, posted daily entries, and conducted financial analysis.
- Created new accounts for customers by entering personal information into computer systems.
Cashier
Wendys Fast Food
Wheaton
02.2020 - 11.2020
- Greeted customers & provided friendly service
- Processed card & cash payments, gave change & receipts
- Ensured customers orders were fulfilled correctly
- Maintained a clean work environment
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
Education
High School Diploma
Rockville, MDSkills
- Customer service
- Complaint resolution
- Cash handling
- Account reconciliation
- Team collaboration
- Employee training
- Refunds processing
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Clerk
Harris Teeter
07.2023 - Current
Cashier
Wendys Fast Food
02.2020 - 11.2020
High School Diploma