Milagros Vega
Riverdale Park
Summary
Dynamic professional with a proven track record at Southwest Airlines, excelling in problem resolution and outstanding communication. Leveraging active listening and empathy, I foster trust and loyalty among customers while managing escalations effectively. Committed to continuous improvement, I adapt strategies to meet diverse needs, ensuring satisfaction and brand integrity.
Allows time to engage with passengers and provide some needed laughter.
Overview
39
39
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
07.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Kindergarten and 1st Grade Teacher
Archdiocese of New York and Prince Georges County
08.1986 - 06.2022
- Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals.
- Utilized data-driven instruction to identify areas of need for individual students and adjust teaching methods accordingly.
- Assessed student progress regularly using formative assessments and modified instruction accordingly for optimal growth.
- Established strong relationships with parents through effective communication about their child''s academic progress and social-emotional development.
Education
Master of Arts - Curriculum And Instruction
McDaniel College And Trinity College
Maryland And District Of Columbia12-2021
Skills
- Love to laugh
- Enjoy sharing stories
- Active listening
- Problem resolution
- Outstanding communication skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Southwest Airlines
07.2022 - Current
Kindergarten and 1st Grade Teacher
Archdiocese of New York and Prince Georges County
08.1986 - 06.2022
Master of Arts - Curriculum And Instruction
McDaniel College And Trinity College
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