Milan Boyd
Baltimore
Summary
Dynamic Salon Professional with a proven track record at Hair Cuttery, excelling in customer service and hair styling techniques. Expert in product recommendations and client education, fostering loyalty through exceptional service. Skilled in problem-solving and effective communication, ensuring a memorable experience for every guest. Passionate about the cosmetics industry and current trends.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salon Professional
Hair Cuttery
Baltimore
07.2024 - Current
- Managed payment transactions accurately according to established procedures.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Bleached, dyed or tinted hair using applicator or brush.
- Recommended complementary products based on guest interests or items selected for purchase.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Demonstrated knowledge of hair styling techniques such as blow drying, curling iron work, braiding.
- Educated clients about different types of haircare treatments available for them.
Dinner Server
Broadmead
Baltimore
09.2020 - 12.2024
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded promptly to customer inquiries or complaints in a friendly manner.
- Responded to ad hoc cleaning duties at end of shift.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Mergenthaler Vocational Technical High School
3500 Hillen Rd 06-2024
Skills
- Customer service
- Payment processing
- Hair styling techniques
- Product recommendations
- Blow dry specialist
- Client education
- Problem solving
- Braiding and weaving
- Hair styling
- Effective communication
- Sales closing
- Professionalism and ethics
- Cosmetics industry trends
- Scalp massage
Certification
- Cosmetology License
Timeline
Salon Professional
Hair Cuttery
07.2024 - Current
Dinner Server
Broadmead
09.2020 - 12.2024
High School Diploma -
Mergenthaler Vocational Technical High School