Miles Jones
Pikesville
Summary
I’m currently working as a Person in Charge (PIC) at Safeway, where I help oversee store operations, support team performance, and make sure customers have a safe and positive experience. In this role, I handle customer concerns, respond to in-store incidents, manage staff coverage, and help keep the store running smoothly during leadership absence. I’ve developed strong skills in leadership, conflict resolution, decision-making, and customer service through hands-on experience in fast-paced public environments. I've recently achieved my EMT certification, and I am interested in continuing to grow in public service and leadership
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Person In Charge (PIC)
Safeway
Pikesville
08.2023 - Current
- Supervise store operations and personnel in the absence of the Store Manager and Assistant Managers, ensuring efficient, safe, and profitable performance.
- Deliver high-quality customer service by resolving complaints, managing emergencies, and maintaining a positive shopping experience.
- Monitor sales floor conditions, product replenishment, cleanliness, and safety compliance across all departments.
- Perform cross-departmental duties as needed, including cashier operations, customer support, meat slicing and preparation, and coordinating carry-out assistance.
- Execute end-of-day closing procedures such as counting tills, securing cash, completing critical documentation, and verifying inventory levels.
- Enforce company policies, procedures, and operational standards across the entire store while leading and directing employees.
- Manage staff scheduling and performance, resolve conflicts, and respond to incidents within the store.
Frozen Food and Dairy Stocker
Safeway
Pikesville
06.2023 - 08.2023
- Facilitated positive customer experiences by offering assistance in locating desired products within the dairy section.
- Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
- Stocked dairy shelves efficiently to ensure product availability and organization.
Bakery Clerk
Safeway
Pikesville
04.2023 - 09.2023
- Stocked shelves with freshly made items throughout the day, ensuring a full selection at all times.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
Food Server
Zeffert and Gold Catering and Event Planning
06.2022 - 09.2023
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
Criminal Justice -
University Maryland Global Campus
06.2028
High School Diploma -
Pikesville High School
05.2022
Skills
- Customer service
- Team management
- Conflict resolution
- Inventory control
- Time management
- Effective communication
Certification
Adult and Pediatric CPR/AED, American Heart Association
Issued Sep 2025 · Expires Sep 2027
Credential ID: 265416493907
Issued Sep 2025 · Expires Sep 2027
Credential ID: 265416493907
Timeline
Person In Charge (PIC)
Safeway
08.2023 - Current
Frozen Food and Dairy Stocker
Safeway
06.2023 - 08.2023
Bakery Clerk
Safeway
04.2023 - 09.2023
Food Server
Zeffert and Gold Catering and Event Planning
06.2022 - 09.2023
Criminal Justice -
University Maryland Global Campus
High School Diploma -
Pikesville High School