Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Milonie Howell

Waldorf

Summary

To secure a career opportunity where I can utilize my skills and experiences. I am a self-motivated individual with extensive experience in handling multiple priorities. I sincerely enjoy working with people, and I gain great satisfaction from helping others. I would like to help the company advance efficiently and make significant contributions to aid the success of my employer.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Public Safety Emergency Call Taker/ Law Dispatcher

Prince Georges County Public Safety Communications
Bowie
01.2023 - Current
  • Operated CAD and radio communications systems under high-pressure, fast-paced conditions.
  • Coordinated with law enforcement officers and emergency personnel to ensure rapid, effective response to critical incidents.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted callers with finding specific locations using geographical services.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Took messages from callers and accurately relayed details to intended staff.
  • Operated telephone switchboard to provide information, take messages, and forward calls.

Universal Banker

M&T Bank
Ft. Washington
02.2020 - 01.2023
  • Provide banking experience and financial guidance to new and existing customers.
  • Opening and closing accounts as well as notarizing documents for account holders.
  • Coming up with strategies to help build a financial future for all banking customers.

Front Desk Supervisor

Residence Inn Marriott Arlington Courthouse
Arlington
07.2019 - 02.2020
  • Combining my new leadership role and previous customer service experience to organize a great team, while maintaining and updating the tools we need to accommodate our guests and their needs.
  • Supervised front desk staff to ensure exceptional guest service delivery.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Collaborated with management to maintain hotel compliance with safety regulations.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.

Hospitality Coordinator

Residence Inn Marriott Arlington Rosslyn
Arlington
11.2016 - 07.2019
  • Established and maintained relationships with Marriott preferred hotel vendors.
  • Provide support to vendor clients and hotel staff with hotel procedures.
  • Liaison with hotel sales representatives.
  • Monitor hotel desk email box and Sabre queue
  • Monitor and update applicable hotel reports
  • Maintain and monitor hotel room blocks
  • Support travel counselors and travelers in securing lowest possible negotiated rates for preferred properties.
  • Assist client with RFP's, site inspections, and book long term stays.

Front Desk Agent

Residence Inn Marriott Waldorf
Waldorf
10.2015 - 11.2016
  • Created a memorable arrival and departure experience by providing a personalized check in and out experience.
  • Maintained a balanced bank assigned by the hotel
  • Reconcile all transactions at the close of each shift
  • Handled all guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guest in all inquiries about hotel services, hours of operation, key hotel personnel, and in-house events and directions.
  • Answered internal and external telephone inquiries in an efficient and friendly manner.
  • Resolved customer complaints promptly and courteously.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.

Education

High School Diploma -

Westlake High School
Waldorf, MD
06-2013

Skills

  • CAD Operations
  • Radio Communication
  • Emergency Dispatching
  • Geographic Services
  • Call Documentation
  • Customer Relationship Management
  • Crisis Management
  • Problem Solving
  • Lateral Thinking
  • Conflict Management
  • Decision Making
  • Time Management
  • Billing
  • Emergency Call Handling (911 & Non-Emergency)
  • Law Enforcement Terminology & Protocols
  • Data Entry & Report Documentation
  • Incident Prioritization & Muli-tasking

Certification

  • CPR
  • FIRST AID
  • IAED
  • METERS
  • EMERGENCY MEDICAL RESPONSE/ DISPATCH
  • EMD,EFD,EPD
  • NEMA

Timeline

Public Safety Emergency Call Taker/ Law Dispatcher

Prince Georges County Public Safety Communications
01.2023 - Current

Universal Banker

M&T Bank
02.2020 - 01.2023

Front Desk Supervisor

Residence Inn Marriott Arlington Courthouse
07.2019 - 02.2020

Hospitality Coordinator

Residence Inn Marriott Arlington Rosslyn
11.2016 - 07.2019

Front Desk Agent

Residence Inn Marriott Waldorf
10.2015 - 11.2016

High School Diploma -

Westlake High School

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Milonie Howell