Mimi Haile-Georgis
Hagerstown
Summary
Dynamic Customer Service Agent with 20 years of professional experience, adept at resolving complex customer issues and enhancing customer satisfaction. Skilled in operating customer service kiosks and computer systems. I consistently deliver empathetic support while efficiently processing customer requests. Committed to ensuring positive experiences for all customers.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
American Airlines
01.2006 - Current
- Assist customers by answering inquiries and resolving issues promptly.
- Navigate customer service software for efficient customer service & generation of boarding passes.
- Provide support in processing & updating flight information and baggage tags.
- Process flight cancellations and delays.
- Ensure that customers receive accurate flight information for existing & new flights.
- Calmly de-escalating distressed customer situations and resolving travel-related issues with professionalism and empathy to ensure a positive outcome.
Education
High School Diploma -
Meingistu Hailemariam High School
Isla De La Juventud, CubaInformation Technology Fundamentals Parts 1 & 2
Classroom 2 Community (C2C)
Rockville, MD06-2024
Entrepreneurship
Classroom 2 Community (C2C)
Rockville, MD03-2024
Basic Computer Skills Workshop
Classroom 2 Community (C2C)
Rockville, MD12-2023
Workplace Prep
Classroom 2 Community (C2C)
Rockville, MD11-2023
Certificate - Leadership
William S. Schmidt Environmental Education Center
Upper Marlboro, MD10-2002
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Operate & maintain function of airline ticket kiosks
- Professional service specialist delivering efficient, customer-focused travel support
- Process flight tickets on computer
- Weigh baggage; update & activate baggage tags
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Agent
American Airlines
01.2006 - Current
High School Diploma -
Meingistu Hailemariam High School
Information Technology Fundamentals Parts 1 & 2
Classroom 2 Community (C2C)
Entrepreneurship
Classroom 2 Community (C2C)
Basic Computer Skills Workshop
Classroom 2 Community (C2C)
Workplace Prep
Classroom 2 Community (C2C)
Certificate - Leadership
William S. Schmidt Environmental Education Center