Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mimi Haile-Georgis

Hagerstown

Summary

Dynamic Customer Service Agent with 20 years of professional experience, adept at resolving complex customer issues and enhancing customer satisfaction. Skilled in operating customer service kiosks and computer systems. I consistently deliver empathetic support while efficiently processing customer requests. Committed to ensuring positive experiences for all customers.

Overview

20
20
years of professional experience

Work History

Customer Service Agent

American Airlines
01.2006 - Current
  • Assist customers by answering inquiries and resolving issues promptly.
  • Navigate customer service software for efficient customer service & generation of boarding passes.
  • Provide support in processing & updating flight information and baggage tags.
  • Process flight cancellations and delays.
  • Ensure that customers receive accurate flight information for existing & new flights.
  • Calmly de-escalating distressed customer situations and resolving travel-related issues with professionalism and empathy to ensure a positive outcome.

Education

High School Diploma -

Meingistu Hailemariam High School
Isla De La Juventud, Cuba

Information Technology Fundamentals Parts 1 & 2

Classroom 2 Community (C2C)
Rockville, MD
06-2024

Entrepreneurship

Classroom 2 Community (C2C)
Rockville, MD
03-2024

Basic Computer Skills Workshop

Classroom 2 Community (C2C)
Rockville, MD
12-2023

Workplace Prep

Classroom 2 Community (C2C)
Rockville, MD
11-2023

Certificate - Leadership

William S. Schmidt Environmental Education Center
Upper Marlboro, MD
10-2002

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Operate & maintain function of airline ticket kiosks
  • Professional service specialist delivering efficient, customer-focused travel support
  • Process flight tickets on computer
  • Weigh baggage; update & activate baggage tags

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Agent

American Airlines
01.2006 - Current

High School Diploma -

Meingistu Hailemariam High School

Information Technology Fundamentals Parts 1 & 2

Classroom 2 Community (C2C)

Entrepreneurship

Classroom 2 Community (C2C)

Basic Computer Skills Workshop

Classroom 2 Community (C2C)

Workplace Prep

Classroom 2 Community (C2C)

Certificate - Leadership

William S. Schmidt Environmental Education Center
Mimi Haile-Georgis