Mimi Munshi
Poolesville
Summary
Personable and motivated, with strong interpersonal skills and upbeat attitude. Knowledgeable about market trends and inventory management, with skills in customer service and sales techniques. Committed to driving positive sales outcomes and providing excellent customer experiences. Passionate about all kinds of physical media especially vinyls, and thoroughly enjoys reading and the environment of bookstores.
Overview
2
2
years of professional experience
Work History
Market Staff
Homestead Farm
06.2023 - 10.2025
- Assisted customers with inquiries, providing excellent service, product, and general setting knowledge .
- Maintained cleanliness and organization of the market environment as well as farm land for optimal shopping experience.
- Adapted quickly to changing tasks in a fast-paced market environment, demonstrating flexibility.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Contributed to a positive work environment through effective communication and collaboration with colleagues.
- Trained and mentored staff on customer service best practices and product knowledge to enhance sales performance.
IT Intern
NAC Mechanical Services
09.2024 - 09.2025
- Developed and implemented software solutions to streamline internal processes.
- Assisted in troubleshooting hardware and software issues across multiple departments.
- Conducted system audits to ensure compliance with security protocols and standards.
- Collaborated with team members to enhance IT support documentation and resources.
Tutor Volunteer
Maggie Nightengale Library
03.2024 - 06.2024
- Utilized educational software to track academic performance and identify areas for improvement.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Guided students of all ages K-12 in Math, Reading, and Science by reviewing students' textbooks and materials.
- Simplified complex topics using relatable analogies, enabling students to grasp difficult material more easily.
Education
High School Diploma -
Poolesville High School
Poolesville, MDAssociate of Arts - Computer Science
Montgomery College
Rockville, MD05-2026
Skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Complex Problem-solving
- Issue resolution
- Merchandise restocking
Timeline
IT Intern
NAC Mechanical Services
09.2024 - 09.2025
Tutor Volunteer
Maggie Nightengale Library
03.2024 - 06.2024
Market Staff
Homestead Farm
06.2023 - 10.2025
High School Diploma -
Poolesville High School
Associate of Arts - Computer Science
Montgomery College
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