Summary
Overview
Work History
Education
Skills
Certification
Personal References
Timeline
Generic

Mina Custer

Brunswick

Summary

Dedicated phlebotomist who can think critically, is willing to learn, and has hands-on experience at Frederick Health Hospital, excelling in blood collection and patient preparation. Known for strong attention to detail, compassionate care, and dexterity to perform quickly and efficiently. I effectively manage high-pressure situations while adhering to infection control protocols. Committed to delivering quality patient experiences and maintaining accurate electronic health records. I am a team player and am able to work with substantial medical staff, and communicate efficiently (for example, nurses, doctors, lab techs).

Overview

4
4
years of professional experience
1
1
Certification

Work History

Phlebotomy Intern

Frederick Health Hospital
Frederick
01.2024 - 03.2024
  • Provided compassionate support to patients of all ages during the blood draw process.
  • I was assigned different units daily to ensure comfort and gain experience, including the Emergency Room, ICU, Pediatrics, and Psych.
  • Complied with department policies, protocols, and procedures.
  • Organized and restocked phlebotomy carts, keeping cart equipment sterilized and clean (tubes, needles, hubs, alcohol pads, etc.).
  • Reviewed patient documents to identify personal information and verify patients' names and DOB.
  • Printed patient labels after patient verification.
  • Collaborated with healthcare team to coordinate patient care and sample collection.
  • Handled and disposed of biohazard materials following safety regulations.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Provided excellent customer service while interacting with patients.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Responded quickly and effectively to emergency blood draws.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.

In Home Caregiver for Veteran Grandfather

Private Care
Frederick
01.2020 - 01.2024
  • I assisted him with daily living activities and personal care tasks, such as oral care, soaking dentures, applying glue to dentures, toileting, getting dressed, eating, exercise, putting in hearing aids, nail care, shaving, and putting on glasses.
  • Since he is legally blind, I aided with mobility and independence, allowing him to roam, but keeping a close eye on him for safety.
  • Maintained the same routine daily to keep the veteran happy and calm.
  • Engaged in activities he enjoyed before he became legally blind.
  • Repaired assistive technology devices to help maintain independence, such as setting up wireless headphones from the TV so veterans can hear clearly, setting up iPhones, and teaching veterans how to speak to their phones to give commands.
  • I kept clear communication with my grandmother, ensuring we were on the same page for the safety of my grandfather.
  • Performed housekeeping duties, such as cleaning and keeping a clear, open area for veterans' happiness and safety.
  • Prepared and served meals followed by guiding his hand to drinks and utensils, verbally going over the placements of food and drinks.
  • Encouraged the veteran to take walks, increasing physical activity.
  • Provided emotional support by listening attentively to concerns.
  • I accompanied him, my grandmother, on errands, shopping, and doctor's appointments.
  • Assisted with more extensive care after he had surgeries.
  • Maintained open communication with the veteran to avoid the veteran becoming frustrated.
  • I observed changes in condition or behavior and reported them to my grandmother.
  • Monitored food and liquid intake during veterans' meals.

Phlebotomy Course Training

Frederick Community College
09.2023 - 12.2023
  • Gained knowledge of medical terminology related to anatomy, including the ability to accurately use and interpret medical language in documentation and communication.
  • Prepared patients for blood draws by explaining procedures and addressing concerns.
  • Maintained equipment and ensured cleanliness of phlebotomy supplies and work areas.
  • Participated in workshops to enhance skills and stay updated on industry practices.
  • Educated patients on proper methods of providing a sample for testing purposes.
  • Performed labs on patients of all ages.
  • Ensured that patient identification was verified prior to collecting specimens.
  • Organized work area efficiently to ensure smooth workflow during peak hours.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Communicated with all technicians to provide a seamless experience for patients.

Education

High School Diploma -

Frederick County Schools
05-2022

Some College (No Degree) -

Frederick Community College
Frederick, MD

Skills

  • Accountability
  • Takes corrective criticism, open to feedback
  • Teamwork, team player
  • Computer skills, eager learner
  • Strong attention to detail
  • Handles pressure in a fast-paced environment
  • Blood collection
  • Patient preparation
  • Medical terminology
  • Infection control
  • Specimen labeling
  • Time management
  • Attention to detail
  • Compassionate care
  • Patient identification

Certification

  • CPR/BLS certification, September 2023

Personal References

Savanna Klish, CNA at Martinsburg VA Medical Center

Number: 304-582-1475

Email: savannaklish@icloud.com

Diamond Stoneman

Number: 443-624-4503

Email: dstoneman4503@gmail.com

Anna Vazzana

Number: 301-467-1682

Email: aavazzana@gmail.com

Timeline

Phlebotomy Intern

Frederick Health Hospital
01.2024 - 03.2024

Phlebotomy Course Training

Frederick Community College
09.2023 - 12.2023

In Home Caregiver for Veteran Grandfather

Private Care
01.2020 - 01.2024

High School Diploma -

Frederick County Schools

Some College (No Degree) -

Frederick Community College

Similar Profiles

CREATE PROFILE
Mina Custer