Minh Le
Potomac
Summary
Versatile senior director highly experienced in and areas. Hands-on leadership and management background with a solid track record of success in process optimization and operational restructuring. Seeking a professional position with a growing operation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Director
FINRA
Rockville
12.2022 - Current
- Created policies and procedures to improve operational efficiencies within the organization.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Directed operations to improve efficiency and increase profit margins.
Director
FINRA
Rockville
12.2014 - 12.2022
- Identified opportunities for process optimization through data analysis.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Facilitated collaboration between teams by encouraging open communication channels.
- Ensured compliance with all relevant regulations, policies and procedures.
- Collaborated with senior leadership to set long-term objectives for the company.
- Coordinated resources across departments to maximize productivity levels.
- Served as a public spokesperson at industry events or conferences.
- Represented the organization at industry events, conferences, and public meetings.
- Implemented new technologies to streamline processes and enhance productivity.
- Led change management efforts to adapt to market shifts and organizational needs.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
Assistant Director
FINRA
Rockville
07.2008 - 12.2014
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Supervisor
National Association of Securities Dealers, Inc.
Rockville
07.2002 - 07.2008
- Coordinated daily activities and supervised staff to ensure efficiency.
- Conducted regular meetings with team members to discuss progress towards goals.
- Created training materials for new hires on company policies and procedures.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
Education
Bachelor of Arts - Urban Planning And Public Policy
University of Maryland - College Park
College Park, MD12-1993
Skills
- Policy Development
- Market understanding
- Stakeholder Relations
- Staff Management
- Operations Management
- Rules and regulations
- Legal and Regulatory Compliance
- Creativity and Innovation
- Cross-functional team leadership
Accomplishments
- Excellence in Service
- President's Award
- Premiere Achievement
Languages
Vietnamese
Native/ Bilingual
Certification
- Certified Regulatory Compliance Professional
References
References available upon request.
Timeline
Senior Director
FINRA
12.2022 - Current
Director
FINRA
12.2014 - 12.2022
Assistant Director
FINRA
07.2008 - 12.2014
Assistant Supervisor
National Association of Securities Dealers, Inc.
07.2002 - 07.2008
Bachelor of Arts - Urban Planning And Public Policy
University of Maryland - College Park
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