Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Foskey

Salisbury,Md

Summary

I have been waitressing since 2011 in multiple establishments, from local diners to fine dining. I have completed and obtained my servsafe course and certificate multiple times. I pride myself in my ability to create pleasant and unique customer encounters, as well as my time management skills. I also have experience bartending including management. Duties including but not limited to completing inventory, creating schedules, customer conflict resolutions, team building and general overview. Over the last 14 years I have developed a confidence in my versatility that can only be gained through hands on experience.

Overview

5
5
years of professional experience

Work History

Server

Don's Seafood & Chicken House
05.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Created functioning schedules for our team before opening and closing shifts.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards, best practices and time management skills.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Server

IHOP
04.2021 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality and quests satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers ensuring repeat customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean, ensuring seating availability without slow downs.

Server

Arenas
06.2020 - 03.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport, setting a positive tone for exquisite experiences.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

Server

Grottos Grand Slam
02.2019 - 09.2020
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for a diversity of event types, parties and ensuring time management and exceeding guest satisfaction.
  • Checked guests' identification before serving alcoholic beverages.
  • Handled and corrected customer complaints.
  • Maintained order efficiency and accuracy through clear communication with staff and enthusiasm with customers earning numerous recommendations from satisfied customers.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance and restaurant service

Education

Sussex Central High School
Millsboro, DE

Skills

  • Strong work ethic
  • Exceptional customer service
  • Memory retention
  • Effective time management
  • Multitasking and organization
  • Point of sale (POS) system operations
  • Positive and professional
  • Reliable and responsible
  • Problem-solving

Timeline

Server

Don's Seafood & Chicken House
05.2022 - 08.2024

Server

IHOP
04.2021 - 06.2022

Server

Arenas
06.2020 - 03.2021

Server

Grottos Grand Slam
02.2019 - 09.2020

Sussex Central High School

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Miranda Foskey