Dedicated professional with strong client support and conflict resolution skills. Experienced in documenting progress and facilitating social interactions, ensuring high levels of customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Somerset Community Services
Salisbury
06.2024 - Current
Facilitated recreational and social activities, increasing client participation and fostering connections.
Documented client progress and incidents, ensuring continuity of care.
Provided emotional support and encouragement, enhancing client resilience and overall well-being.
Facilitated social interactions between participants and their peers in the community.
Instructional Assistant
Wicomico County Public Schools
Salisbury
08.2024 - 04.2026
Collaborated with teachers to tailor instruction for students with diverse needs, enhancing learning experiences.
Facilitated classroom management by actively monitoring student behavior and engagement, promoting a positive learning environment.
Implemented specialized programs for students with learning disabilities.
Documented student performance in accordance with school policies, ensuring accurate records for assessment and support.
Food Expeditor
Alleyoop
Ocean City
05.2023 - 08.2024
Coordinated food orders between kitchen and service staff to enhance communication and efficiency.
Ensured on-time meal delivery to customers, contributing to overall dining satisfaction.
Managed multiple orders simultaneously while adhering to strict timelines for delivery.
Assisted in training new expeditors on workflow processes, improving team integration and performance.
Sales Representative
Harbor Freight
Berlin
01.2024 - 06.2024
Developed customized sales techniques, driving successful sales and upselling to new and existing clients.
Educated customers on product features and benefits, enhancing their purchasing decisions.
Resolved customer inquiries and complaints promptly, contributing to high satisfaction rates.
Education
High School Diploma -
Mardela High School
Mardela Springs
06-2022
Associate of Science - Nursing
Wor-Wic Community College
Salisbury, MD
05-2026
Skills
Client support
Customer service
Conflict Resolution
Progress documentation
Time Management
Critical thinking
Written communication
Certification
CPR/First Aid- Pro CPR Issued 2024
CMT- Maryland Board of Nursing, Issued 2024
Accomplishments
Wor Wic Community College - Dean's List (2025-2026)