Melanie Aguilar , 05/29/2008
Hagerstown,MD
Summary
Current High School Student at Ebenezer Christian School in Williamsport, MD. Graduation date May 2026. Dynamic and adaptable professional with experience in customer service and food safety practices at Cracker Barrel Old Country Store and Jireh General Contractors. Excelled in multitasking and maintaining high cleanliness standards, enhancing guest engagement through excellent communication. Skilled in cash handling and team collaboration, consistently achieving positive outcomes in fast-paced environments. Good organization skills, quick learner and positive attitude.
Overview
1
1
year of professional experience
Work History
Server
Cracker Barrel Old Country Store
10.2024 - 01.2025
- Served food and non- alcoholic beverages
- Managed food and beverage preparation and kept proper inventory of miscellaneous items as needed for sidework during slow periods to ensure proper time management while on shift
- Worked with POS system to place orders and manage customer bills
- Made sure all food and drinks were served in a timely manner and met customers expectations
- Demonstrated teamwork during shifts by helping other servers buss tables and serve food for efficient workflow
- Demonstrated multitasking skills while managing multiple tables, both assigned to me and those of my coworkers while maintaining service quality
- Bussed tables to keep dining room clean
- Addressed customer complaints or concerns professionally, grabbing the managers attention when necessary
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment
- Inspected dishes and utensils for cleanliness
- Used Spanish skills to communicate properly with kitchen and dish staff, as well as any customers who needed translation and ensure a welcoming environment
Office Assistant
Jireh General Contractors
05.2024 - 10.2024
- Maintained confidentiality while handling customer information and completing administrative tasks
- Maintained a clean workspace.
- Efficiently tracking customer concerns, emails and phone calls
- Enhanced office efficiency by organizing and maintaining files both digitally and physically
- Was able to provide customers with answers to concerns in a timely manner and transferred calls when necessary
Skills
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Food safety practices
- Supply restocking
- Table bussing
- Suggestive selling
- Beverage preparation
- Task prioritization
- Positive and professional
- Warm and friendly
- Adaptable and flexible
- Multitasking
- Excellent communication
- Organizing and categorizing
- Verbal communication
- Resourceful
- Scheduling appointments
- Documentation and reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Cracker Barrel Old Country Store
10.2024 - 01.2025
Office Assistant
Jireh General Contractors
05.2024 - 10.2024
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