Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mirian Rivera

Mirian Rivera

Catonsville

Summary

Dynamic and customer-focused professional with experience at Toro Bravo, adept at dining crew workflow optimization and exceptional customer service. Excelled in server training, effectively upselling, and swiftly resolving complaints, enhancing customer satisfaction. Skilled in using POS systems and maintaining high accuracy in transactions, demonstrating both hard and soft skills essential for hospitality excellence.

Overview

4
4
years of professional experience

Work History

Server

Toro Bravo
05.2022 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier

TJX Companies
08.2020 - 03.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Bachelor of Science - Sports Medicine

West Virginia University
Morgantown, WV
05-2025

High School Diploma -

Western School of Technology And Enviornmental Sci
Catonsville, MD
05-2021

Skills

  • Hostess support
  • Daily specials memorization
  • Table resetting
  • Team member support
  • Effective customer upselling
  • Exceptional customer service
  • Dining crew workflow optimization
  • Hospitality service expertise
  • Server training

Languages

Spanish
Native or Bilingual

Timeline

Server

Toro Bravo
05.2022 - Current

Cashier

TJX Companies
08.2020 - 03.2021

Bachelor of Science - Sports Medicine

West Virginia University

High School Diploma -

Western School of Technology And Enviornmental Sci

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Mirian Rivera