Miya Townsend
Bowie
Summary
Motivated Business Administration student with practical experience in business management and operations within the retail industry, eager to transition into project management. Committed to refining leadership skills, strategic problem-solving abilities, and data-driven decision-making. Excited about enhancing technical expertise, expanding knowledge of business systems, and strengthening data analytics capabilities across various software platforms to deliver impactful results and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Property Management and Development Intern
Air Communities
01.2025 - Current
- Support the daily management of 175 property units, ensuring efficient maintenance, lease agreement coordination, and effective tenant relations for over 250 residents
- Provide administrative and managerial support, including client reporting, property inspections, compliance reviews, and documentation of meeting minutes
- Liaise with vendors and contractors to oversee ongoing property projects
- Assist in lease negotiations and facilitate tenant onboarding processes
- Build and maintain strong client relationships through effective communication and service
Associate Manager
Aritzia
02.2022 - Current
- Inspire and lead a team of 30+ sales associates to surpass individual sales targets and achieve daily store business objectives
- Oversee and communicate key responsibilities across sales, floor operations, business management, and team leadership
- Analyze business trends and strategically manage employee scheduling based on sales projections
- Develop and maintain strong client relationships to drive customer loyalty and engagement
Operations and Fulfillment Assistant Manager
Nordstrom
03.2019 - 08.2021
- Conducted and collaborated with senior level management and cross functional teams for weekly and quarterly metrics optimization and develop KPI strategies
- Boosted store productivity and revenue by leading order fulfillment and inventory teams, maintaining a rejection rate below 10% and securing top-three regional sales metrics
- Managed and trained teams on business operations systems, including Tableau, Oracle, Workday, and Microsoft Suite, for inventory management, playbooks, KPIs, and business data analysis
- Supervised and trained up to 90 personnel in inventory management, shipping, and order fulfillment operations
Education
Bachelor of Science - Business Administration - Project Management
Towson University
Towson, Maryland05.2025
Bachelor of Science - Business Systems And Processes - BSAP
Towson University
Baltimore, MD05-2025
Skills
- Microsoft Office Specialist (MOS)
- Proficiency in Microsoft Project
- Oracle Cloud-based database management systems
- SAP S/4Hana ERP software
- Tableau, Minitab & HEFLO proficiency
Professional Development
- Microsoft Office Specialist (MOS) certified.
- Proficient in Microsoft Project, Tableau, Oracle Cloud-based database management systems, and SAP S/4Hana ERP software.
- HubSpot Academy-certified in Social Media Marketing.
- Experienced in statistical analysis using Minitab and business process modeling with HEFLO.
- Excellent verbal and written communication skills.
- Strong analytical and critical thinking abilities.
- Expertise in identifying problems and implementing effective solutions.
- Skilled in fostering collaboration and creating productive team environments.
Timeline
Property Management and Development Intern
Air Communities
01.2025 - Current
Associate Manager
Aritzia
02.2022 - Current
Operations and Fulfillment Assistant Manager
Nordstrom
03.2019 - 08.2021
Bachelor of Science - Business Administration - Project Management
Towson University
Bachelor of Science - Business Systems And Processes - BSAP
Towson University
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