Miyah Cobey
Prince Frederick
Summary
Experienced customer service representative with over 11 years in the customer service industry across multiple roles. Highly organized and adaptable, with a proven ability to work independently and collaboratively in fast‑paced environments. Recognized for strong problem‑solving skills, the ability to resolve complex issues efficiently, and a consistent commitment to delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Overnight Maintenance Associate
Walmart
07.2023 - Current
- Maintained cleanliness and organization of store facilities during overnight hours.
- Conducted routine inspections and minor repairs to ensure safety compliance.
- Assisted with stocking shelves and replenishing inventory as needed.
- Collaborated with team members to address maintenance issues promptly.
- Utilized equipment and tools for efficient repair tasks and maintenance activities.
- Implemented best practices for waste management and recycling processes.
- Supported training initiatives for new hires in maintenance procedures and safety protocols.
Town Attendant
Town of North Beach
North Beach, MD
04.2015 - 10.2021
- Maintained cleanliness and organization of public facilities to enhance visitor experience.
- Assisted patrons with inquiries, providing accurate information about local services and events.
- Operated equipment safely while performing routine maintenance tasks on recreational amenities.
- Monitored facility usage, ensuring compliance with safety regulations and protocols.
- Collaborated with team members to streamline operations and improve service delivery efficiency.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Conducted guided tours, enriching guests' experiences with informative and entertaining presentations.
- Streamlined check-in process, reducing wait times and elevating guest satisfaction.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
- Facilitated smooth operation of events by setting up venues according to specific requirements.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
Cashier/ Deli
Fastop Stations
North Beach, MD
09.2022 - 04.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries, providing excellent service and support.
- Collaborated with team members to ensure smooth store operations.
- Handled inventory restocking and organized merchandise displays effectively.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Bagger
Rolands Supermarket
Chesapeake Beach, MD
09.2017 - 04.2018
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness of workstations to ensure a safe shopping environment.
- Collaborated with cashiers to streamline checkout processes during peak hours.
- Adapted quickly to varying customer needs and preferences in bagging techniques.
- Trained new employees on proper bagging methods and customer service standards.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
Education
Bachelor of Science - Legal Studies And Mathmatics
University of Maryland Global Campus
Hyattsville, MD06-2026
Skills
- Cleaning procedures
- Building maintenance
- Heavy machinery operation
- Cleaning and sanitizing
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Facility upkeep
- Decision-making
- Problem detection and resolution
- Analytical thinking
- Interpersonal skills
- Computer literacy
- Professionalism
Timeline
Overnight Maintenance Associate
Walmart
07.2023 - Current
Cashier/ Deli
Fastop Stations
09.2022 - 04.2023
Bagger
Rolands Supermarket
09.2017 - 04.2018
Town Attendant
Town of North Beach
04.2015 - 10.2021
Bachelor of Science - Legal Studies And Mathmatics
University of Maryland Global Campus