Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
General Manager
Walgreens Boots Alliance Inc.
Silver Spring, MD
01.2010 - 07.2023
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Developed and maintained relationships with customers and suppliers through account development.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Mitigated business risks by working closely with staff members and assessing performance.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reduced operational risks while organizing data to forecast performance trends.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
2 Years Did Not Graduated - International Business
SouthEstern Univesity, Washington DC
Emerson High School, Washington DC
Skills
Community Organization
Retail Objectives
Strategic Planning
Staff Recruitment
Sales Promotion
Inventory Control
Manage Operations
Profit and Loss Control
P&L Administration
Strong Multitasking Skills
Accurate Money Handling
Constructive Feedback
Special Assignments
Payment Processing
Problem-Solving Strengths
Effective Working Relationships
Stock Management
Quality Assurance
Financial Oversight
ID Verification
Sales Analysis
Shrinkage Control
Scheduling Knowledge
Visual Merchandising
Process Improvement
Marketing and Advertising
Budgeting and Cost Control
Operations Oversight
Budget Administration
Performance Monitoring and Evaluation
Reporting Familiarity
Staff Relations
Market Trend Awareness
Incident Reporting
Customer Service
Hiring Management
Supplier Communication
Vendor Collaboration
Program Administration
Staff Management
Hiring and Onboarding
Improve Performance
Supplier Monitoring
High-Level Design
Team-Building Exercises
Market and Competitor Research
Partnership Monitoring
Safety Awareness
Safety and Security Enforcement
Develop Policies
Profit and Loss
Environmental Impact Management
Desktops, Laptops and Mobile Devices
Operational Systems
Mathematical Calculation and Reasoning
Materials Planning and Logistics
Payroll Administration and Timekeeping
Vendor Contracts
Price Structuring
Advertising Campaign Development
Finance and Accounting Oversight
Audition Material Preparation
Inventory Demand Forecasting
Cash Counting
Business Growth Initiatives
Inventory Tracking and Management
Strategize Business Plans
Content Workflow
Endurance Building
Guest Relations
Program Optimization
Oversee Administrative Functions
Organizational Structuring
Financial Data Analyzation
Policy Development and Enforcement
Business Leadership
Management Training
Support Oversight
Team Meetings
Records Organization and Management
Facility Tours
Strategic Partnership
Recycling and Conservation
Cycle Count Audits
Process Development and Streamlining
Waste Management and Reduction
Special Promotions Planning
Persuasive Negotiations
Vendor Selection
Credit Terms Determination
Reading Comprehension
Database Maintenance
Retail Effectiveness
Window Displays
Merchandising
Certification
Licensed - state of Maryland certified pharmacy technician
Golf
On my relaxing time like to play golf and spend time with my son.
Timeline
General Manager - Walgreens Boots Alliance Inc.
01.2010 - 07.2023
SouthEstern Univesity - 2 Years Did Not Graduated , International Business