Moises Mena
Glen Burnie
Summary
Motivated front-line employee with a strong focus on customer service and team collaboration. Known for patience and empathy, delivering exceptional service while ensuring operational efficiency and accuracy in transactions.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Pollo Campero
Nottingham, MD
01.2026 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Pollo Campero
Takoma Park, MD
10.2024 - 12.2025
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Pollo Campero
Falls Church, VA
11.2023 - 10.2024
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Analyzed market trends to adapt menu offerings and promotional strategies for increased sales.
- Collaborated with cross-functional teams to launch new marketing campaigns that elevated brand awareness.
- Ensured compliance with health regulations and safety standards across all restaurant operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Pollo Campero
Alexandria, VA
05.2023 - 11.2023
- Led operational strategies to enhance customer satisfaction and drive restaurant performance.
- Developed and implemented staff training programs to improve service quality and team efficiency.
- Streamlined inventory management processes, reducing waste and improving cost control measures.
- Oversaw financial performance, including budgeting, forecasting, and expense management initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Shift Manager
Pollo Campero
Alexandria, VA
07.2021 - 05.2023
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff on customer service practices and operational procedures.
- Implemented inventory control measures to minimize waste and optimize product availability.
- Developed scheduling strategies to balance labor costs with service demands effectively.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Cashier
Alexandria, VA
10.2019 - 11.2022
- Processed transactions efficiently, ensuring accurate cash handling and balancing registers.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Assisted in training new staff on operational procedures and point-of-sale systems.
- Monitored inventory levels at the register, alerting management to restock needs promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cook
Pollo Campero
Silver Spring, MD
09.2019 - 06.2021
- Prepared and cooked menu items to meet quality standards and customer expectations.
- Assisted in maintaining cleanliness and organization of kitchen workspace and equipment.
- Operated kitchen equipment, ensuring proper usage and safety protocols were followed.
- Collaborated with team members to deliver timely service during peak hours.
- Adapted quickly to changing menus and special dietary requests from customers.
- Monitored food inventory levels, reducing waste through efficient preparation practices.
- Trained new staff on cooking techniques and safety procedures for kitchen operations.
Education
High School Diploma -
Instituto Nacional Rosario La Paz
La Paz, El SalvadorBachelor of Health Science -
Instituto Especializado De Professionales De La Salud
San Salvador, El SalvadorLanguages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager
Pollo Campero
01.2026 - Current
General Manager
Pollo Campero
10.2024 - 12.2025
General Manager
Pollo Campero
11.2023 - 10.2024
General Manager
Pollo Campero
05.2023 - 11.2023
Shift Manager
Pollo Campero
07.2021 - 05.2023
Cashier
10.2019 - 11.2022
Cook
Pollo Campero
09.2019 - 06.2021
High School Diploma -
Instituto Nacional Rosario La Paz
Bachelor of Health Science -
Instituto Especializado De Professionales De La Salud