Moko Naomi Leslie Fonzin
Bowie
Summary
Detail-oriented Master of Information Management student with a B.S. in Information Science and a minor in Human Development. Experienced in healthcare operations and information systems, with a focus on enhancing healthcare delivery and patient outcomes through data-driven approaches. Committed to advancing Health Informatics to optimize healthcare processes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Childrens National Hospital
Silver Spring
01.2026 - Current
- Manage 60–70 inbound calls daily from patients and families regarding primary care access, scheduling, and healthcare navigation
- Schedule, reschedule, and coordinate 40–50 pediatric primary care appointments per day across multiple clinics and providers
- Handle patient referrals, insurance-related inquiries, and follow-up communications to ensure continuity of care
- Utilize healthcare scheduling and patient information systems to update records, manage provider calendars, and maintain data accuracy
- Resolve complex scheduling conflicts and patient concerns while maintaining confidentiality and healthcare compliance standards
- Collaborate with clinical and administrative teams to support efficient patient flow and access to care
Undergraduate Teaching Assistant
University of Maryland, College Park
College Park
09.2025 - 12.2025
- Assisted faculty in delivering coursework focused on organizational management and teamwork
- Facilitated student discussions and supported group-based learning activities
- Provided feedback on assignments and supported grading and course administration
- Promoted student engagement and collaboration in team-based learning environments
Marketing Intern
Alternative Systems
Bowie
11.2024 - 12.2025
- Supported marketing efforts for healthcare IT solutions serving dental and medical practices
- Conducted market research on healthcare technology services and client needs
- Assisted with outreach materials and communication strategies for healthcare providers
- Collaborated with cross-functional teams on promotional and business development initiatives
Office Assistant
University of Maryland
College Park
05.2023 - 01.2025
- Assisted students with inquiries in person and over the phone about financial aid applications and status updates, ensuring clarity and understanding
- Handled inbound calls from students and families to provide guidance on financial aid processes, eligibility, and required documentation
- Resolved issues and provided accurate information to students and staff through effective communication, enhancing service quality
- Supported high-volume administrative operations in a fast-paced university service environment
- Processed and maintained accurate student records while ensuring confidentiality and compliance with institutional policies
- Provided administrative support to staff members, including copying and scanning documents, and filing paperwork
Education
Bachelor of Science - Information Science
University of Maryland, College Park
College Park, MD05-2026
Skills
Data & Information Systems:
Information Systems, Data Management, Database Concepts, Excel (Advanced), Data Entry & Quality Control
Healthcare Operations:
Patient Scheduling Systems, Patient Access Coordination, Healthcare Workflow Support, Confidential Information Handling, HIPAA compliant
- Analytics & Visualization (In Progress):
Tableau, Health Informatics Project Management, Project Management Fundamentals
Communication & Tools:
Stakeholder Communication, Customer Service, Team Collaboration, Microsoft Office, Google Workspace
Leadership & Activities
Vice President of Marketing - Senior Council
- Led marketing and outreach initiatives for senior council events and student engagement programs
- Developed communication strategies to increase participation and visibility of events
- Managed promotional content across digital platforms and ensured consistent branding
- Collaborated with leadership team on event planning and execution
Public Relations/ Media Officer - African Student Association
- Managed social media and promotional content for student organization events
- Designed communications to increase engagement and awareness of programs
- Collaborated with executive board on branding and outreach strategies
Enrollment Management Council Member - University of Maryland
- Reviewed data and reports related to admissions and academic progression
- Contributed to recommendations for improving institutional efficiency and student experience
Timeline
Customer Service Representative
Childrens National Hospital
01.2026 - Current
Undergraduate Teaching Assistant
University of Maryland, College Park
09.2025 - 12.2025
Marketing Intern
Alternative Systems
11.2024 - 12.2025
Office Assistant
University of Maryland
05.2023 - 01.2025
Bachelor of Science - Information Science
University of Maryland, College Park