Mona Collins
Odenton
Summary
Detailed-oriented professional with strong interpersonal skills, honed at Anne Arundel Rheumatology. Proven ability to enhance office efficiency through effective scheduling and meticulous administrative support. Recognized for building rapport with patients and managing high call volumes while maintaining confidentiality and a positive environment. Committed to fostering teamwork and exceptional service.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Anne Arundel Rheumatology
08.2009 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/out process
- Maintained organized front office area to create professional and welcoming environment for patients and visitors
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments based on Drs. Orders
- Ordered office supplies to keep office running smoothly
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to HIPPA Regulations
- Developed strong working relationships with team members, fostering a positive work environment.
Telephone Operator
Annapolis Oncology Center
12.2005 - 07.2009
- Manage Operator Lines
- Maintained accurate messages from physicians offices, funeral homes, diagnostic locations etc.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Schedule and re-schedule patient appointments
Education
No Degree - Social Work
Suffolk County Community College
Selden, NYSkills
- Interpersonal Skills
- Team collaboration
- Attention to detail
- Listening skills
- Administrative skills
Timeline
Front Desk Receptionist
Anne Arundel Rheumatology
08.2009 - 11.2023
Telephone Operator
Annapolis Oncology Center
12.2005 - 07.2009
No Degree - Social Work
Suffolk County Community College
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