Monae Mosby
Waldorf,MD
Summary
I am a strong communicator with the ability to think outside the box and anticipate needs. Thriving in high-pressure emergency room setting, developing strong organizational and multitasking abilities. Skilled in patient care coordination and medical record management, ensuring efficient workflow. Seeking to transition into new field, leveraging expertise in administrative support and teamwork to make meaningful impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ER UNIT SECRETARY
ADVENTIST HOSPITAL CENTER (FWMC)
MD
05.2025 - Current
- Provide vital administrative and clinical support in a fast-paced emergency department serving high patient volumes daily
- Assist nurses, physicians, techs, and CNAs with patient coordination, supply management, and real-time communication to support high-quality care
- Manage patient charts, documentation, and printed records using Cerner, Picasso, MIEMSS, and Maryland Hub systems
- Clean and reset ER rooms and beds between cases, following hospital protocols and infection control standards
- Handle sensitive patient information with full HIPAA compliance, ensuring accuracy and confidentiality in all documentation
- Answer multi-line phone systems, relay urgent messages, and facilitate smooth communication across all hospital departments. Approximately 5 incoming calls.
- Recognized for strong multitasking, calm demeanor under pressure, and commitment to patient-centered service in high-stress environments
- Trusted team member relied upon for flexibility, initiative, and anticipating staff needs during emergencies
SALES LEAD MANAGER
KIDS FOOTLOCKER
MD
10.2024 - 05.2025
- Leadership & Team management: Lead and motivated ad well-earned team. Providing guidance and coaching to meet store wide performance
- Sales performance: Exceeding excellent customer service, providing and building strong relationships with customers
- Training and Development
- Operational efficiency
- Cash Flow oversight, monitoring cash flow throughout shifts, ensuring all cash, exchanges Etc. were handled correctly.
TICKETING RECEPTIONIST
DELAWARE STATE UNIVERSITY
Delaware
08.2023 - 12.2023
- Interacted directly with ticket-buying customers on day-to-day sales inquiries, problems, and concerns.
- Performed day-to-day activities of on-call telephone salesclerks as and when required.
- Performed ticketing activities at ticketed events administered by the University.
- Courteously greeted callers and answered questions or directing their requests to a different department as necessary.
- Conducted cash transactions with customers and provided corresponding receipts.
- Counted cash and submitted supporting documentation as required at the end of shift.
Education
Some College (No Degree) - Pre – Health Professions
COLLEGE OF SOUTHERN MARYLAND
MDCertificate - Health Sciences
College of Southern Maryland
La Plata, MD02-2026
Business Management, Marketing
DELAWARE STATE UNIVERSITY
DelawareDiploma -
ST. CHARLES HIGH SCHOOL
MD05.2021
Skills
- Patient Registration & Admissions
- Multitasking in High-Stress Environments
- EMR Systems: Cerner, Picasso, MIEMSS, Maryland Hub
- HIPAA Compliance & Medical Confidentiality
- Answering Multi-Line Phone Systems
- Clinical Documentation & Chart Management
- Room Turnover & Infection Control Support
- Administrative Support for Physicians, Nurses, and Techs
- Emergency Department Workflow Coordination
- Fast Learner & Adaptable to Changing Priorities
- Compassionate & Professional Patient Interaction
- Able to manage incoming calls while providing hands on support to physicians, nurses, and patients in a fast paced clinical environment
- Patient confidentiality maintenance
- Appointment scheduling
- Time management
- Computer proficiency
- Filing systems
Accomplishments
Completed all general college studies
- Achieved general studies certificate by completing all pre requisites with accuracy and efficiency.
Certification
Health Science Certificate - College of Southern Maryland- February 2026
Timeline
ER UNIT SECRETARY
ADVENTIST HOSPITAL CENTER (FWMC)
05.2025 - Current
SALES LEAD MANAGER
KIDS FOOTLOCKER
10.2024 - 05.2025
TICKETING RECEPTIONIST
DELAWARE STATE UNIVERSITY
08.2023 - 12.2023
Some College (No Degree) - Pre – Health Professions
COLLEGE OF SOUTHERN MARYLAND
Certificate - Health Sciences
College of Southern Maryland
Business Management, Marketing
DELAWARE STATE UNIVERSITY
Diploma -
ST. CHARLES HIGH SCHOOL