MONAISHA BOWIE
Germantown
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Security Supervisor
Adventist HealthCare
Rockville
09.2025 - Current
- Supervised security team to ensure safety across healthcare facilities.
- Conducted routine inspections of premises to identify potential security threats.
- Trained staff on emergency procedures and response protocols effectively.
- Monitored surveillance systems for unusual activities or breaches in security.
- Responded to alarms and emergencies, maintaining composure under pressure.
- Developed and implemented security policies to enhance workplace safety standards.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Liaised with hospital departments to address specific security concerns promptly.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Security Officer
Shady Grove Adventist Hospital
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Team Lead
Kohls Department Store
Germantown
05.2023 - 09.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Security Officer
Allied Universal Security Services
Baltimore
06.2019 - 05.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Operations Manager
Fed Ex Ground
Gaithersburg
06.2019 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Unload and load Trailers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Sorting Boxes in the Towers.
- Running the Van line.
Security Officer
UPS
Rockville
05.2020 - 07.2021
- Checked and verified photo identification prior to granting facility access.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Team Leader
Macy's Backstage
Gaithersburg
07.2016 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
Server
Chipotle
10.2014 - 05.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Clarksburg High School
Clarksburg, MDSkills
- Surveillance system monitoring
- Risk assessment
- Conflict resolution
- Team leadership
- Customer service
- Problem solving
- Relationship building and management
- Security team management
- Security officer development
- Staff management
- Safety and security procedures
- Loss prevention expertise
Timeline
Security Supervisor
Adventist HealthCare
09.2025 - Current
Security Officer
Shady Grove Adventist Hospital
09.2024 - Current
Team Lead
Kohls Department Store
05.2023 - 09.2024
Security Officer
UPS
05.2020 - 07.2021
Security Officer
Allied Universal Security Services
06.2019 - 05.2023
Operations Manager
Fed Ex Ground
06.2019 - 05.2022
Team Leader
Macy's Backstage
07.2016 - 06.2019
Server
Chipotle
10.2014 - 05.2016
Clarksburg High School