Monchelle Morgan
Glen Burnie
Summary
Monchelle Morgan has over 5 years of experience working with classified information. Monchelle has 4 years of military experience within the USAF. She was an armed deputized marshal officer. She has an excellent ability to detect problems and report information to appropriate personnel. Monchelle has the remarkable ability to understand and follow safety procedures, profound ability to resolve customer complaints and concerns, immense skills in providing protection services to individuals on campus. Monchelle has an in-depth ability to gather data, compile information, and prepare reports. Monchelle has extensive knowledge of adjudicating and processing security clearance background checks and working knowledge of utilizing eQip and JPAS. Monchelle has the profound ability to communicate effectively, both orally and in writing. Monchelle works well within a team dynamic as well as independently. Monchelle has demonstrated her ability to build rapport, motivate individuals and work collaboratively with diverse teams.
Overview
18
18
years of professional experience
Work History
Operations Manager
Southwest Airlines
06.2022 - 12.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Senior Personnel Security Specialist
GAP Solutions, Inc.
12.2015 - 04.2019
- Develop, establish, update, and maintain office procedures and records/files (classified and unclassified) to ensure effective and efficient operation of the office
- Initiated eQuip application and monitor periodic reinvestigations for agencies' personnel
- Reviewed SF-86 and other pertinent security documentation relating to the adjudication process
- Scheduled and prepared cases for transmittal by requesting previous files from the Office of Personnel Management
- Assisted in conducting preliminary and final reviews of statements of personal history and related data prior to initiation of background investigation procedures
- Contacted personnel to advise them that their PR is due, initiate, review and release EQIP forms, Faxing or E-mail EQIP forms to OPM
- Prepared interrogatory questions to issue notes in the background investigation report in order for the employee to provide a response
- Develop and prepare a variety of correspondence and other documentation, including but not limited to letters, position papers, reports, staff studies, staff summary packages, briefings, charts, and bullet background papers
- Assist the Government in creating, maintaining, and reviewing records tracking all eligible non-U.S
- Citizens in JPAS & CATS
- Collect, scan, and upload incoming adjudicative documentation to the National Security Databases (NSD)
- Provide customer service to Investigative Service Provider (ISP) requests pertaining to a subject’s background investigation.
Armed and Unarmed Security Officer
Allied Barton Security Company/ InterCon
05.2011 - 12.2015
- Successfully led and trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Ensured that all personnel are properly trained to perform their duties as well as comply with company policies and procedures
- Maintained confidentiality regarding information provided by clients or employees
- Responded to emergency situations on an ongoing basis including but not limited solely to fire, theft, criminal activity,
- Observed and reported activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
- Checked for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Aviation Resource Manager
United States Air Force
12.2005 - 12.2009
- Maintained comprehensive records of all aviation resources, including aircraft, equipment, and personnel data.
- Provided excellent customer service to internal clients such as pilots, mechanics, air traffic controllers, ensuring their needs were met promptly and professionally.
- Supported pilots with timely and accurate flight information, ensuring smooth flight operations.
- Coordinated with maintenance teams for prompt repairs, reducing overall turnaround time for flights.
- Improved flight scheduling efficiency by closely monitoring and adjusting flight plans according to weather conditions and airport availability.
Education
Aviation Resource Management Apprentice -
United States Air Force
2008
WMST Public Charter School
Washington, DC06.2005
Skills
- Excellent ability to detect problems and report information to appropriate personnel
- Profound ability to understand and follow safety procedures
- Immense skills in providing protection services to individuals on campus
- In-depth ability to gather data, compile information, and prepare reports
- Extensive knowledge of adjudicating and processing security clearance background checks
- Working knowledge of utilizing eQip and JPAS
- Profound ability to communicate effectively, both orally and in writing
- Ability to work well within a team dynamic as well as independently
- Ability to build rapport, motivate individuals, and work collaboratively with diverse teams
Contact
Odenton, MD 21113
Awards
- Awarded National Defense, Service Medal
- Awarded Global War on Terrorism Service Medal
- Awarded United States Air Force Good Conduct Medal
- Awarded United States Air Force Longevity Service Medal
Clearance
Top Secret, Inactive
Timeline
Operations Manager
Southwest Airlines
06.2022 - 12.2023
Senior Personnel Security Specialist
GAP Solutions, Inc.
12.2015 - 04.2019
Armed and Unarmed Security Officer
Allied Barton Security Company/ InterCon
05.2011 - 12.2015
Aviation Resource Manager
United States Air Force
12.2005 - 12.2009
Aviation Resource Management Apprentice -
United States Air Force
WMST Public Charter School
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