Monet Austin
Lexington Park,MD
Summary
Dedicated and detail-oriented medical administrative professional with over 12 years of experience in diverse healthcare environments, including military and civilian clinics. Expertise in managing patient referrals, insurance verifications, appointment scheduling, and electronic medical records (EMR) across various systems, including CHCS, MHS Genesis, NextGen, and Centricity. Proven track record of process improvement, leading the transition from paper faxing to electronic faxing (eFax), resulting in streamlined referrals and reduced delays. Recognized for exceptional service with multiple awards, seeking a government medical credentialing role to leverage strong organizational skills and comprehensive knowledge of healthcare compliance in support of federal healthcare operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consult & Referral Assistant
Naval Health Clinic Patuxent River
Patuxent River, MD
01.2025 - Current
- Obtains, tracks, verifies and documents referral clear and legible reports from civilian network and non-network specialty providers for entry into the electronic referral tracking system.
- Forwards CLRs obtained to referring providers in a timely manner for review and subsequent inclusion in the outpatient medical record.
- Tracks referrals to other MTFs.
- Assists in review and analysis of referral management data and compiles referral reports as needed by supervisor.
- Assists in identifying areas of process improvement and participates in PI efforts/projects.
- Provides backup support for referral dispositioning initiated by NHCPR and BHC primary specialty care providers
- Assists in review and analysis of referral management data
- Provides referral management information and guidance to NHCPR and BHC providers and nursing staff as needed/requested to enhance understanding of network and direct care referral processes.
- Attends weekly and monthly Referral Management meetings
- Spearheaded the clinic’s transition from traditional fax machines to eFax systems, improving referral turnaround time and significantly enhancing communication efficiency.
- Received two On-the-Spot Awards in 2025 for outstanding dedication and initiative in improving clinic processes and patient service.
- Collaborate with nursing staff and physicians to follow up on referral outcomes and answering patient inquiries to ensure seamless care coordination.
Medical Office Clerk
Health Partners Management Group
Patuxent River, MD
11.2022 - 01.2025
- Managed daily patient appointment scheduling and coordination, working closely with healthcare providers to optimize clinic workflows and reduce wait times.
- Distributed patient test results and medical reports to appropriate departments; maintained organized paperwork and ensured timely delivery of documents to providers and staff.
- Conducted insurance enrollment and eligibility verifications for both military and civilian patients, updating records to ensure accuracy and reduce billing errors.
- Generated and handled telephone consult orders, coordinating with physicians to schedule follow-up appointments and diagnostic tests as needed.
- Assisted patients at front desk with check-ins, answered calls, and addressed inquiries about appointments and referrals, providing excellent customer service in a fast-paced environment.
Patient Service Coordinator / Referral Specialist
MedStar Cardiology Associates
Leonardtown, MD
08.2017 - 10.2021
- Processed an average of 30+ patient referrals weekly for cardiology tests and specialist consultations, working with major insurance carriers (Humana, UHC, Aetna, Cigna) to obtain necessary referrals and authorizations.
- Verified patient insurance benefits and eligibility for procedures; collected copayments and scheduled payments at check-in, improving revenue capture and patient billing accuracy.
- Managed new patient registration and pre-visit data entry, ensuring demographic and insurance information was complete and up to date in the EMR.
- Coordinated patient communications by answering incoming calls, providing appointment scheduling, and resolving insurance inquiries, contributing to a positive patient experience and reduced no-show rates.
Patient Access / Customer Service Representative
UM Charles Regional Medical Center
La Plata, MD
08.2015 - 08.2017
- Registered patients in emergency and outpatient departments, verifying insurance coverage and processing co-payments to facilitate billing and compliance with hospital policies.
- Collected patient personal and insurance information; entered data into the hospital’s system accurately to support insurance claims and patient tracking.
- Assisted patients and families at check-in by explaining hospital procedures and obtaining consent forms; directed patients to appropriate hospital units, improving patient flow and satisfaction.
- Collaborated with front desk team to maintain a welcoming environment and support efficient operations in a high-volume medical facility.
Medical Assistant / Administrative Assistant
Heart Masters Medical Associates
Clinton, MD
01.2013 - 07.2015
- Performed clinical support tasks, including taking patient vital signs, assisting with exercise and nuclear stress tests, and preparing examination rooms, ensuring readiness for providers.
- Conducted ECG/EKG tests and placed Holter monitors on patients, accurately documenting results in paper records and electronic systems.
- Maintained and updated patient charts in the EMR; verified medication lists and allergy information, and updated medical histories during patient visits.
- Handled administrative duties such as answering multi-line phone system, scheduling appointments, and communicating test instructions to patients.
- Obtained pre-authorizations and referrals for diagnostic procedures, coordinating with insurance companies to ensure patients received covered services.
Education
Certified Medical Assistant Certificate -
Sanford Brown Institute
Landover, MD01.2011
Some College Coursework - General Studies
College of Southern Maryland
La Plata, MDCertified Medical Billing & Coding / Medical Administrative Assistant - undefined
Community College of Baltimore County
Essex, MD01.2010
High School Diploma - undefined
Maurice J. McDonough High School
Pomfret, MD01.2008
Skills
- Medical Administrative Support & Patient Coordination
- Referral & Authorization Processing
- Insurance Eligibility & Benefit Verification
- Electronic Medical Record (EMR) Systems (CHCS, MHS Genesis, NextGen, Centricity)
- Process Improvement & EHR Workflow Optimization (eFax implementation)
- Military Healthcare Compliance & Credentialing Procedures
- Appointment Scheduling & Patient Registration
- Microsoft Office Suite (Word, Excel, Outlook)
- Strong Communication, Customer Service & Team Collaboration
- Fast learner
- Time management
- Attention to detail
Certification
- CPR/AED Certification, American Heart Association, 2024-10-01
- Basic Life Support (BLS), American Heart Association, 2024-10-01
Community Service
Assistant Cheer Coach, Pax River Raiders Youth Team, Great Mills, MD, 2022-04-01, Present, Coach and mentor to youth cheerleading squad; organize weekly practices, develop competitive routines, and coordinate team participation in local events., Spearheaded team in achieving championship wins and assisted with community fundraising activities.
Timeline
Consult & Referral Assistant
Naval Health Clinic Patuxent River
01.2025 - Current
Medical Office Clerk
Health Partners Management Group
11.2022 - 01.2025
Patient Service Coordinator / Referral Specialist
MedStar Cardiology Associates
08.2017 - 10.2021
Patient Access / Customer Service Representative
UM Charles Regional Medical Center
08.2015 - 08.2017
Medical Assistant / Administrative Assistant
Heart Masters Medical Associates
01.2013 - 07.2015
Certified Medical Billing & Coding / Medical Administrative Assistant - undefined
Community College of Baltimore County
High School Diploma - undefined
Maurice J. McDonough High School
Certified Medical Assistant Certificate -
Sanford Brown Institute
Some College Coursework - General Studies
College of Southern Maryland