Monet Jones
Elkridge,MD
Summary
Driven and detail-oriented professional with over 6 years of experience in customer service, sales operations, and event coordination. Skilled in managing client relationships, coordinating logistics, and handling sensitive information with discretion. Demonstrated success in improving operational efficiency and driving revenue growth through data-driven decision-making. Proficient in Delphi, Salesforce, and Microsoft Office Suite. Known for strong organizational and communication skills, and for building productive partnerships across sales, marketing, and operations. Passionate about delivering exceptional service and creating meaningful experiences for clients through travel planning, event coordination, and corporate training. Eager to apply my skills and experience in a dynamic role that fosters client satisfaction and business success.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
HAMPTON INN & SUITES
07.2020 - Current
- Collaborate with guests to plan and accommodate their specific needs, offering personalized services for both individual and group reservations.
- Assist in managing guest expectations and provide on-site support to ensure smooth operations during high-demand periods.
- Coordinate guest requests for meeting space, ensuring the availability of necessary equipment and services.
- Set up meeting rooms, including arranging furniture, preparing technology, and ensuring all necessary materials are provided.
- Communicate with housekeeping and other departments to prepare rooms and spaces for events, meetings, and conferences.
- Serve as the primary point of contact for all guest interactions, maintaining clear communication with team members and management to ensure event readiness.
- Address any last-minute issues or adjustments to meet guest satisfaction.
- Utilize problem-solving skills to resolve guest complaints and conflicts, ensuring all concerns are addressed promptly and professionally, enhancing the overall guest experience.
- Assist in coordinating guest transportation, catering, and local area services for event attendees.
- Provide guests with information regarding the venue, services, and local amenities.
- Play a key role in executing local marketing efforts by enhancing the hotel's online presence through strategic social media posts.
- Streamline internal sales processes and communication, contributing to a 15% increase in revenue through effective coordination and follow-up.
Front Desk Clerk
HAMPTON INN & SUITES
06.2019 - 07.2020
- Delivered front-line customer service by managing guest check-in/check-out processes, ensuring accurate verification of personally identifiable information (PII), and a secure, welcoming experience for approximately 30 guests per shift.
- Supported financial operations by overseeing daily bookkeeping, maintaining accuracy in records related to guest charges, credit card authorizations, and hotel accommodations.
- Conducted on-site tours of hotel and banquet facilities to assist with coordination of events, meetings, and group bookings, enhancing client satisfaction and engagement.
- Served as the property Diversity Champion and lead the Diversity Council, fostering an inclusive environment within the workplace, which aligns with the goals of event diversity and inclusion.
Education
Master of Science - Cybersecurity Technology
University of Maryland
07.2025
Bachelor of Science - Cybersecurity Technology
University of Maryland
05.2024
Skills
Key Skills
- Event Coordination & Client Services
- Sales & Marketing
- Goals and performance
- Proposal development
- Organization & Time Management
- Technology & Software
- Leadership & Team Collaboration
- Financial Management
- Attention to Detail
- Problem Solving
- Scheduling
- Strategic planning
Timeline
Sales Coordinator
HAMPTON INN & SUITES
07.2020 - Current
Front Desk Clerk
HAMPTON INN & SUITES
06.2019 - 07.2020
Master of Science - Cybersecurity Technology
University of Maryland
Bachelor of Science - Cybersecurity Technology
University of Maryland
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