MONICA ANJELICA BEACH
Saint Leonard
Summary
Detail-focused Warranty Coordinator known for high productivity and efficient task completion. Skilled in claim processing, customer service, and documentation management. Excels in communication, problem-solving, and organizational skills to ensure smooth warranty operations.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Warranty Coordinator
Boothe Heating Air Plumbing Drains & Electric
Hollywood
07.2018 - Current
- Submit, manage and track all equipment and parts warranty claims for HVAC Plumbing and Electrical
- Maintain warranty log within Microsoft Teams shared file
- Track and enter all credits from vendors to insure all credits match submitted warranty claims
- Track and resolve any truck stock inventory discrepancies
- Order and manage uniforms for all new employees
- Purchase and manage company tools and or employee owned tools
- Purchase replacement parts as needed for warranty and or regular system maintenance
- Assist with price book to insure material pricing and codes are accurate within Service Titan
Store Manager
Carquest Auto Parts
Hollywood
09.2010 - 07.2018
- Completed weekly schedules according to payroll policies.
- Maintained daily record of all transactions.
- Created order supply requests to replenish merchandise.
- Trained staff to deliver outstanding customer service.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Directed and supervised employees engaged in sales, inventory-taking and reconciled cash receipts.
- Delivered excellent customer service by greeting and assisting each customer.
- Performed inventories in various stores throughout the MD, DC, VA area.
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and maintained optimal labor costs.
- Monitored inventory levels and coordinated restocking procedures efficiently.
- Implemented promotional strategies to enhance customer engagement and sales.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Receptionist / Office Manager
David Gibson Construction
Lothian
01.2006 - 09.2010
- Submitted all project closeout documents in accordance with the contract.
- Maintained accounts receivable documentation electronically and on paper.
- Reconciled all bank and credit card accounts.
- Processed payroll, electronic deposits and employee pay adjustments.
- Researched and resolved collections and billing disputes with tact and efficiency.
- Inventoried and ordered office supplies as needed.
Education
Cosmetology
Blades School of Hair Design
01.2019 - 03.2022
Skills
- Team-oriented
- Problem Solving
- Excellent Multitasking
- Excellent Organization
- Typing
- Easy Adaptable
- Data Entry
- Chat
- Computer Literacy
- Internet Access
- Excel Spreadsheet
Timeline
Cosmetology
Blades School of Hair Design
01.2019 - 03.2022
Warranty Coordinator
Boothe Heating Air Plumbing Drains & Electric
07.2018 - Current
Store Manager
Carquest Auto Parts
09.2010 - 07.2018
Receptionist / Office Manager
David Gibson Construction
01.2006 - 09.2010