Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monica Ledbetter

Baltimore

Summary

Dynamic food service professional with experience at Northwest Hospital Center, skilled in meal preparation and dietary compliance. Proven ability to educate patients on nutrition while ensuring food safety and quality. Adept at managing time effectively and delivering exceptional customer service, contributing to improved patient satisfaction and health outcomes.

Overview

23
23
years of professional experience

Work History

Food Service Worker

Northwest Hospital Center
Baltimore
08.2024 - 05.2025
  • Executed meal preparation and service following dietary guidelines.
  • Maintained cleanliness and organization of kitchen and food storage areas.
  • Supported staff in serving meals while ensuring proper portion sizes.
  • Collaborated with dietitians to implement individual dietary plans for residents.
  • Helped monitor food supplies and reported shortages to management.
  • Engaged with patients promote healthy eating habits during meal times.
  • Documented daily meal service activities in compliance with health regulations.
  • Provided patient education regarding proper nutrition and healthful eating habits.
  • Cleaned work surfaces, equipment, utensils, dishes, pots and pans after each use.
  • Performed quality assurance checks on prepared foods to ensure compliance with standards.
  • Conducted weekly reviews of patient charts to monitor progress towards meeting nutritional goals.

Deli Assistant

Walmart
Baltimore
01.2014 - 07.2023
  • Prepared deli meats and cheeses according to customer preferences.
  • Operated slicing equipment following safety and sanitation guidelines.
  • Assisted customers in selecting products and providing recommendations.
  • Maintained cleanliness of work area and equipment throughout shifts.
  • Stocked shelves with fresh products, ensuring proper inventory rotation.
  • Collaborated with team members to meet daily service demands efficiently.
  • Monitored product quality and freshness, removing expired items regularly.
  • Processed customer transactions accurately at the point of sale system.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Checked expiration dates on packaged goods before placing them on display.
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.

Case Manager

Baltimore County Government
Baltimore
01.2002 - 12.2013
  • Coordinated client services and support for diverse populations in need.
  • Conducted thorough assessments to determine eligibility for government programs.
  • Developed individualized service plans to address client needs effectively.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.

Education

High School Diploma -

GREENSPRING HIGH SCHOOL
Baltimore, MD
09-1987

Skills

  • Meal preparation and dietary compliance
  • Food safety and quality assurance
  • Nutritional education and guidelines
  • Customer service and support
  • Special diets management
  • Attention to detail
  • Time management
  • Records management
  • Needs assessment
  • Problem solving
  • Multitasking and organization
  • Active listening

References

References available upon request.

Timeline

Food Service Worker

Northwest Hospital Center
08.2024 - 05.2025

Deli Assistant

Walmart
01.2014 - 07.2023

Case Manager

Baltimore County Government
01.2002 - 12.2013

High School Diploma -

GREENSPRING HIGH SCHOOL

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Monica Ledbetter