Monica Opher

• Communicated with clients to gather information and provide updates on cases.
• Maintained confidentiality of sensitive information while handling case materials.
• Collaborated with team members to streamline workflow processes within the office.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
• Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
• Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
• Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
• Conferred with clients and other involved parties to gather and track case information.
• Conducted detailed client intakes and entered information into company database.
• Handle all types of cases. Order medical records and bills associated with case. Communication with insurance companies, lien holders, hospitals, etc. to obtain all information and documents needed to support claim.

• Assisted customers with product selection and inquiries, enhancing shopping experience.
• Managed merchandise displays and stock levels, ensuring optimal presentation.
• Processed transactions accurately using point-of-sale systems, maintaining cash handling standards.
• Collaborated with team members to maintain store cleanliness and organization, improving workflow efficiency.
• Trained new associates on operational procedures and customer service practices, fostering team development.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Managed case files and maintained organized records for efficient retrieval and documentation.
• Communicated with clients, providing updates and responding to inquiries in a timely manner.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
• Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.

Effectively communicate with clients, insurance companies and medical providers.

Answer phone calls, take messages and redirect calls when applicable.

Process settlements, including Medicare, Medicaid and health insurance liens.

Handle auto claims. Process personal injury claims.

Manage claim diary.

Open and sort mail.

Schedule client meetings with attorney.