Monica Palmer
Aberdeen
Summary
Lead Medical Support Assistant with the Department of Veterans Affairs, skilled in healthcare administration and patient care coordination. Proven track record in enhancing service delivery and patient satisfaction through quality assurance measures. A reliable team player, adept at training staff and managing electronic health records while ensuring compliance with HIPAA regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medical Support Assistant
Department of Veterans Affairs
Perry Point, Maryland
08.2015 - Current
- Supervised daily operations of medical support services, ensuring compliance with departmental policies and regulations.
- Coordinated patient scheduling and appointments
- Trained and mentored junior staff and trainees
- Maintained electronic health record management
- Served as a key resource for new employees by providing comprehensive orientation training on department procedures and expectations.
- Managed inventory levels for medical supplies and equipment, placing orders as needed while staying within budget constraints.
- Implemented quality assurance measures to enhance service delivery and patient satisfaction ratings.
- Collaborated with multidisciplinary teams to facilitate comprehensive care for veterans' health needs.
- Ensured accurate record-keeping of patient information, maintaining strict confidentiality in compliance with HIPAA regulations.
- Other duties as assigned
Education
General Studies
Harford Community College
Bel Air, MD12-2025
Associate of Science - General Studies
Harford Community College
Bel Air, MD12-2025
Skills
- Healthcare administration
- Vital signs monitoring
- Reliable team player
- Customer service
- Direct patient care
- Patient-focused care
Certified Medical Assistant
- Patient care coordination
- Insurance verification
- Specimen labeling
- Electronic health records
- Specimens collection and processing
- Clinical documentation
- CPR
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Lead Medical Support Assistant
Department of Veterans Affairs
08.2015 - Current
General Studies
Harford Community College
Associate of Science - General Studies
Harford Community College