Monica Ramirez
Hanover
Summary
Results‑driven Business Administration professional with strengths in business communication, workflow coordination, and understanding core business operations. Known for a people‑centered approach, bringing emotional intelligence, clarity, and professionalism into every interaction. Experienced in supporting daily operations, improving customer‑focused processes, and ensuring precise, efficient work in high‑volume settings. Recognized for integrity, reliability, adaptability, and a strong commitment to high‑quality results. Bilingual in Spanish and English, offering professional reading, writing, and speaking skills to support diverse teams, customers, and administrative functions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
E-commerce Owner
Self
Hanoevr Md
10.2024 - Current
- Run a profitable e‑commerce operation by managing product sourcing, pricing, and fulfillment.
- Manage end‑to‑end FBM operations including order processing, packing, shipping, and customer communication.
- Oversee inventory forecasting and stock control to prevent overselling and ensure product availability.
- Coordinate shipping logistics with USPS/UPS/FedEx to guarantee fast, accurate deliveries.
- Handle customer inquiries and returns with professionalism, maintaining strong customer satisfaction scores.
- Analyze sales trends to adjust pricing, restocking, and product strategy for maximum profitability.
- Maintained financial accuracy by tracking expenses, shipping costs, and profit margins.
- Maintained top‑tier seller metrics by delivering fast shipping, low defect rates, and excellent customer communication.
Team Lead Manager
Chick‑fil‑A
Hanover, MD
10.2022 - 04.2026
- Operational Leadership — Directed Front‑of‑House operations with precision to maintain speed, accuracy, and hospitality.
- Problem‑Solving — Quickly resolved guest issues, operational challenges, and workflow bottlenecks.
- Decision Making — Made confident, timely decisions during busy periods or unexpected situations.
- Strategic Labor Management — Managed shift flow, break schedules, and team placement to maximize efficiency and reduce bottlenecks.
- Cash Handling — Opened/closed registers, counted drawers, and followed money‑handling procedures.
- Hospitality Culture building — Created an environment where guests felt valued and team members felt supported by maintaining Chick‑fil‑A’s hospitality standards and resolving guest concerns.
- Team Accountability — Held team members to procedural, cultural, and brand expectations.
Store Manger
Wetzel's Pretzel
Hanover, MD
01.2018 - 09.2022
- Directed all shift‑level financial operations including cash reconciliation, safe audits, and deposit preparation.
- Boosted customer satisfaction by implementing hospitality standards and product visualizations that increased repeated customers and positive reviews.
- Developed future leaders by identifying strong team members and preparing them for shift lead and assistant manager roles.
- Increased store profitability by optimizing labor placement, reducing waste, and budgeting inventetory
- Directed product inventory, ordering, and budget planning to maintain full stock availability while controlling expenses.
- Strengthened food safety compliance by enforcing strict sanitation routines, temperature logs, and product‑quality checks.
- Increased sales through upselling training, sampling strategies, or improved product presentation.
- Achieved top‑rank performance within your franchise group or region.
Education
Associate of Science - Business Administration
Anne Arundel Community College
Arnold, MD12-2026
Skills
- Administrative Operations — organizing workflows, managing documentation, coordinating daily tasks
- Team Leadership — guiding teams, delegating tasks, maintaining performance
- Customer Relations — resolving issues, maintaining satisfaction, professional communication
- Business Communication — professional writing, email management, customer interaction
- Bilingual: Spanish & English — earned Seal of Biliteracy in professional reading, writing, and speaking
- Microsoft Excel (Familiarity) — basic formulas, data entry, spreadsheets
- Adaptability & Willingness to Learn — quickly picks up new systems, processes, and responsibilities
- Hospitality & Customer‑Centered Service — creates positive experiences through empathy, patience, and attentive support
- Integrity & Reliability — trusted to handle money, data, inventory, and confidential information
- Emotional Intelligence — understands others’ needs, communicates with empathy, and maintains calm, supportive interactions
Certification
- CPR Certified —trained in emergency response and basic life‑support procedures with Red Cross Association
- Narcan (Naloxone) Administration Training — Response trained and certified in recognizing overdose signs and safely administering Narcan
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
E-commerce Owner
Self
10.2024 - Current
Team Lead Manager
Chick‑fil‑A
10.2022 - 04.2026
Store Manger
Wetzel's Pretzel
01.2018 - 09.2022
Associate of Science - Business Administration
Anne Arundel Community College