Monica Smith
Johns Hopkins Hospital
Aberdeen
1
Certification
18
years of professional experience
Results-driven O.R. Registration Coordinator experienced in patient registration and insurance verification. Streamlined processes and enhanced patient experiences while ensuring compliance with healthcare regulations. Reduced wait times and improved service delivery through efficient data entry and proactive communication.
Work History
O.R. Registration Coordinator
1 Year 1 Month- Coordinated patient registration processes to ensure accurate data entry and compliance with hospital policies.
- Assisted in managing patient flow, reducing wait times and improving overall patient experience.
- Utilized electronic health record (EHR) systems for efficient patient information management and retrieval.
- Supported insurance verification procedures, enhancing accuracy of billing information and reimbursement processes.
- Monitored system performance to identify areas for improvement in registration operations and enhance efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high-quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
EMT-Basic
9 Years 11 Months- Administered life-saving interventions in emergency situations to stabilize patients for transport.
- Coordinated with healthcare professionals to ensure seamless patient handoffs in critical care environments.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Trained new EMTs on protocols, procedures, and effective emergency response techniques.
- Maintained equipment readiness and conducted regular inspections to uphold operational standards.
Security Assistant
5 Years 2 Months- Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
- Assisted in preparation of reports and presentations, ensuring adherence to deadlines.
- Prioritized tasks effectively, ensuring that the most pressing items were addressed in a timely manner without compromising attention to detail.
- Collaborated with multiple departments to facilitate smooth operations in the office, fostering teamwork among colleagues.
- Trained new staff on company policies and procedures while serving as a resource for questions or concerns throughout their onboarding process.
Education
Associate of Arts - Accounting
- 3.5 GPA
- National Society of Collegiate Scholars Member
- cum laude graduate
- Honor Roll Winter 2026 and Spring 2026
Bachelor of Science - Accounting With A Minor in Data Analytics
- Strayer University Scholarship Recipient
- 3.5 GPA
- cum laude graduate
- National Honors Society of Collegiate Scholars Member
Skills
Patient registration
Insurance verification
Medical terminology
Patient coordination
Data entry proficiency
Workflow management
Exceptional organization
Deadline driven
Results-oriented
Proactive mindset
Certification
- Licensed EMT-B - 08/2011-Current
- CPR Certified
- Epic Certified
Languages
English
Limited Working
Timeline
O.R. Registration Coordinator
Johns Hopkins Hospital
06.2025 - CurrentRead More
EMT-Basic
Procare Ambulance
03.2016 - 02.2026Read More
Security Assistant
Department of General Services
04.2008 - 06.2013Read More
Strayer University
Bachelor of Science from Accounting With A Minor in Data Analytics
Read More
Strayer University
Associate of Arts from Accounting
Read More