MONIQUA JONES
Laurel,MD
Summary
Dynamic professional in workforce development, contract management, and program leadership with over 15 years of diverse experience across the utilities, healthcare, finance, and education sectors. Expertise in managing strategic contracts, cultivating contractor relationships, and driving operational excellence in complex, multi-stakeholder environments. Proficient in crafting and executing strategic initiatives that optimize contractor performance while fostering inclusive, high-performing teams. Committed to advancing Exelon’s mission of powering a cleaner, brighter future through innovative solutions and meaningful community engagement.
Overview
20
20
years of professional experience
Work History
Sr. Workforce Development Specialist
Baltimore Gas & Electric (Exelon)
06.2024 - Current
- Led the BGE-sponsored Workforce Collaborative program, partnering with Contractors of Choice (CoC) and community organizations to expand workforce initiatives and promote strategy development. Efforts led to increased number of job placements for participants.
- Collaborated closely with the BGE Contractor Management Team to support contractor onboarding, performance evaluation, and strategic growth initiatives.
- Developed and executed University Partnership strategies, strengthening pipelines into high-demand utility careers. Efforts led to increased number of Scholar conversions to FTE Exelon positions.
- Managed the BGE Scholar Program and Adult Vocational Program, driving career exploration and increasing job placements.
- Analyzed workforce program data to inform evidence-based decisions and continuous improvement.
- Facilitated seminars on job readiness and career resources for diverse populations.
- Developed and implemented workforce training programs to enhance employee skills and operational efficiency.
- Collaborated with management to identify talent gaps and create targeted recruitment strategies.
Sr. Training Specialist
Exelon (Pepco & PHI)
11.2021 - 06.2024
- Worked with Contractors of Choice (CoC) for the DC Infrastructure Academy (DCIA) & Pepco Infrastructure program, leading contractor training, onboarding, and compliance initiatives.
- Coordinated curriculum and training for Pepco Utility Training, liaising with DC government officials and contractors.
- Led coaching, feedback, and performance management sessions for contractor teams.
- Promoted diversity and inclusion in utility divisions and expanded placement of participants in utility careers.
- Monitored graduates’ progress and advised on career development.
Senior Quality Analyst, IQA
Highpoint Global
01.2014 - 11.2021
- Developed solutions for data sharing and quality assurance improvements in training and support groups.
- Evaluated communications and training materials for compliance and effectiveness.
- Collaborated with vendors and internal teams to enhance product development and training outcomes.
Client Services Manager
ICMA-RC
03.2006 - 05.2012
- Managed daily operations and client relationships for the largest state plan serviced by the corporation.
- Oversaw implementation of system enhancements and team restructuring to optimize performance and flexibility.
- Enhanced communications and process improvements through cross-functional collaboration.
Education
Business Administration
Saint Augustine's University
Raleigh, NCBusiness Administration And Management
University of NC @ Greensboro
GreensboroCollege Prep
Seton Keough Catholic High School
Baltimore, NDSkills
- Contract Management & Vendor Relations
- Program leadership and strategy
- Cross-functional Team Management
- Workforce Development & Training
- Financial Management & Budget Oversight
- Data Analysis & Reporting
- Stakeholder Engagement
- MS Office, SharePoint, Word, Excel, PowerPoint,Articulate 360,
Timeline
Sr. Workforce Development Specialist
Baltimore Gas & Electric (Exelon)
06.2024 - Current
Sr. Training Specialist
Exelon (Pepco & PHI)
11.2021 - 06.2024
Senior Quality Analyst, IQA
Highpoint Global
01.2014 - 11.2021
Client Services Manager
ICMA-RC
03.2006 - 05.2012
Business Administration
Saint Augustine's University
Business Administration And Management
University of NC @ Greensboro
College Prep
Seton Keough Catholic High School
Key Qualifications
- Extensive experience in contract management, vendor relations, and contractor oversight within the utility sector.
- Led cross-functional teams and managed strategic partnerships with key contractors, ensuring compliance, performance, and safety.
- Developed and implemented workforce development strategies, including university and community partnerships, to expand talent pipelines.
- Demonstrated success in financial management, budget oversight, and driving business goals aligned with organizational objectives.
- Proficient in MS Office, SharePoint, and advanced data management/reporting tools.
- Strong background in project/program management, conflict resolution, and stakeholder engagement.
- Committed to diversity, inclusion, and continuous improvement in contractor and workforce programs.