Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Monique Mitchell-Santis

Gaithersburg

Summary

I am highly skilled in customer service with valuable experience as a waiter, adapt at managing high-volume dining environments. I possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. I've proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. I demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

10
10
years of professional experience

Work History

Server/Bartender

Vasilis Mediterranean Grill
Gaithersburg
03.2022 - Current
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided excellent customer service to ensure satisfaction.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.
  • Prepared drinks according to standard recipes.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Set up tables in between patrons to reduce wait times.
  • Garnished dishes and beverages to serve visually appealing menu items.

Server

Silver Diner
Gaithersburg
08.2019 - 11.2022
  • Maintained records of transactions made during shift as required by law or company policy.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Cashier/Floor Associate

Party City
Gaithersburg
02.2015 - 02.2017
  • Helped with purchases and signed customers up for rewards program.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed sales transactions to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find store items.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Quince Orchard High School
Gaithersburg, MD
05-2019

Skills

  • Customer service
  • Order processing
  • POS operation
  • Menu knowledge
  • Team collaboration
  • Cash handling
  • Fast-paced environment
  • Teamwork
  • Menu memorization
  • Cash register operation
  • Process payments
  • Cleaning and sanitizing
  • Food safety
  • Time management

Languages

Spanish
Limited
English
Professional

Affiliations

  • I go to the gym
  • Take Dance classes
  • Volleyball

Accomplishments

  • I reached a very high following count a a big platform

Timeline

Server/Bartender

Vasilis Mediterranean Grill
03.2022 - Current

Server

Silver Diner
08.2019 - 11.2022

Cashier/Floor Associate

Party City
02.2015 - 02.2017

High School Diploma -

Quince Orchard High School

Similar Profiles

CREATE PROFILE
Monique Mitchell-Santis