Monique Smith
Randallstown
Summary
Tenured Equal Employment Specialist with over two decades of experience at the Social Security Administration. Adept at resolving discrimination complaints and ensuring compliance with employment regulations. Skilled in data analysis, record management, and stakeholder communication to foster equitable workplace environments. Committed to enhancing organizational culture through effective conflict resolution and training intiatives.
Overview
25
25
years of professional experience
Work History
Equal Employment Specialist
Social Security Adminstration
Baltimore, MD
09.2010 - 07.2025
- Managed intake and analysis of discrimination complaints, providing comprehensive recommendations for resolution.
- Generated detailed reports on case findings, enhancing decision-making processes for SSA management.
- Facilitated communication between complainants and management ensuring clear understanding of case procedures.
- Implemented record-keeping practices that improved the accuracy and accessibility of case data.
- Guided management on compliance issues, contributing to a respectful and inclusive workplace culture.
- Resolved problems and handled inquiries across multiple channels, including phone, email, and live chat from complainants, representatives, and management.
Equal Opportunity Specialist
Social Security Adminstration
Baltimore, MD
05.2000 - 09.2010
- Oversaw review and analysis of discrimination complaints.
- Enabled communication between complainants, management and other HR professionals to ensure accurate case processing.
- Created detailed records of complaints for management.
- Resolved problems and handled inquiries across multiple channels, including phone, email, and live chat.
- Performed administrative tasks such as filing paperwork, updating database and generating reports.
Education
Bachelor of Science - Social Sciences
Morgan State University
Baltimore, MD05-1993
Skills
- Regulatory Compliance
- Training Facilitation
- Stakeholder Engagement
- Policy Implementation
- Data Analysis
- Customer Service
Accomplishments
- 2020 - 2025 Superior Job Performance Awards
Affiliations
- Member of Alpha Kappa Alpha Sorrity
Timeline
Equal Employment Specialist
Social Security Adminstration
09.2010 - 07.2025
Equal Opportunity Specialist
Social Security Adminstration
05.2000 - 09.2010
Bachelor of Science - Social Sciences
Morgan State University
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