Monique Tamayo
Lexington Park
Summary
Motivated Customer Service Representative with over 8 years of customer service experience in different fast paced, team-based environments. Driven successful at achieving established goals. Personable and professional communicator. Bringing top skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build customer loyalty.
Overview
12
12
years of professional experience
Work History
General Manager
Endless Summer Tan, LLC
08.2019 - Current
- Oversaw daily salon operations, ensuring high levels of customer satisfaction and service excellence.
- Trained and mentored staff on best practices for client interactions and technical skills.
- Managed inventory levels, ordering supplies to maintain optimal stock for services offered.
- Developed marketing strategies to increase client retention and attract new customers.
- Implemented scheduling systems to optimize staff productivity and reduce wait times for clients.
- Monitored financial performance, analyzing sales data to identify trends and drive revenue growth.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
Customer Service Receptionist
Sparkle Salon And Spa
04.2018 - 07.2020
- Greeted all clients coming into the salon and verified appointments.
- Answered phone calls in a timely manner.
- Assisted customers in choosing salon products that fit their needs and wants.
- Made appointments for stylist as well as confirmed appointments with the customer.
- Explained all different services provided by different stylists, along with the prices.
- Cleaned and maintained the lobby and waiting area as well as the shampoo area.
- Pulled as well as organized requested documents.
- Kept up with inventory that needed to be ordered or stocked on the shelves.
Customer Service Receptionist
Tantaztic Tanning Salon
05.2014 - 01.2018
- Stayed up to date on the latest tanning trends.
- Cleaned and sanitized the tanning beds.
- Educated customers on healthy and safety of tanning facilities and procedures.
- Demonstrated how to use tanning equipment to new clients.
- Maintained, cleaned, and stocked the front counter and tanning lotion area.
Customer Service Receptionist
Platinum Salon And Spa
05.2015 - 08.2016
- Scheduled appointments allowing enough time for each customer to get adequate attention from each stylist.
- Resolved customer inquiries and complaints quickly.
- Maintained up to date knowledge of product and service changes.
- Promptly responded to inquiries and requests from customers.
- Assisted with keeping hair swept and chairs wiped down to keep the hair salon cleaned.
Manager
Yokool Frozen Yogurt
07.2015 - 07.2016
- Interviewed and hires qualified candidates to fill open positions.
- Completed thorough opening and closing and shift change functions to maintain operations each day.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Tracked food production levels, food counts and supply costs.
Education
High School Diploma -
Great Mills High School
Great Mills, MD05-2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Relationship building
- Inventory control
- Employee scheduling
- Administrative skills
Timeline
General Manager
Endless Summer Tan, LLC
08.2019 - Current
Customer Service Receptionist
Sparkle Salon And Spa
04.2018 - 07.2020
Manager
Yokool Frozen Yogurt
07.2015 - 07.2016
Customer Service Receptionist
Platinum Salon And Spa
05.2015 - 08.2016
Customer Service Receptionist
Tantaztic Tanning Salon
05.2014 - 01.2018
High School Diploma -
Great Mills High School