Summary
Overview
Work History
Education
Skills
Timeline
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Morgan raleigh

Chestertown

Summary

Dynamic professional, skilled in client advocacy and de-escalation techniques. Proven track record in enhancing resident independence through tailored care plans and effective communication. Adept at multitasking and maintaining meticulous documentation, ensuring optimal support and positive outcomes for individuals with diverse needs.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Residential Counselor

Crossroads Community Inc.
08.2022 - Current
  • Assisted residents in daily living activities, promoting independence and personal growth.
  • Supported implementation of individualized care plans to address resident needs effectively.
  • Collaborated with team members to maintain a safe and supportive environment for all residents.
  • Monitored resident behavior, documenting observations to inform care strategies and improve outcomes.
  • Participated in training sessions to enhance skills in crisis intervention and conflict resolution techniques.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.

DSP

Kent Center
02.2014 - 03.2023
  • Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
  • Monitored client progress, documenting changes in behavior and communicating with multidisciplinary teams for effective care strategies.
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
  • Developed and implemented individualized care plans to meet individual needs of each client.

Debt Collector

Monarch Recovery Mangement
09.2009 - 06.2013
  • Conducted negotiations to recover outstanding debts while maintaining customer relationships.
  • Utilized collection software to track accounts and streamline communication processes.
  • Developed strategies for effective debt recovery, improving overall collection rates.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associate of Science - Legal Studies

Chesapeake College
Wye Mills, MD
06-2023

Skills

  • De-escalation techniques
  • Boundaries establishment
  • Client advocacy
  • Microsoft office
  • Call answering and routing
  • Multitasking

Timeline

Residential Counselor

Crossroads Community Inc.
08.2022 - Current

DSP

Kent Center
02.2014 - 03.2023

Debt Collector

Monarch Recovery Mangement
09.2009 - 06.2013

Associate of Science - Legal Studies

Chesapeake College

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Morgan raleigh